Mental Health Billing Specialist

I am looking for a sharp, persistent, and organized assistant to help manage my administrative life and tackle the "detective work" of behavioral health billing. This isn’t just about submitting claims; it’s about solving the puzzle of why they haven’t been paid yet.

Key Responsibilities

• Claims Investigation: Reviewing unpaid claims logs, researching denial codes, and identifying the "why" behind non-payment.
• Insurance Advocacy: Navigating insurance portals and making phone calls to carriers to resolve outstanding issues.
• Meticulous Documentation: Updating internal logs with status changes, notes from calls, and projected resolution dates.
• Administrative Support: Assisting with scheduling, email management, and various personal/professional tasks as they arise.

Which Path Are You?

• Remote Path: You will operate as a 1099 Independent Contractor. You must have a secure, HIPAA-compliant home office and your own reliable equipment.
• Local/Hybrid Path: If you are local to Oak Park, IL and able to work from my home office, this role begins as a contractor position with the potential to transition into a W-2 Employee role after an initial trial period.

Requirements

• The "Detective" Mindset: You enjoy digging into details and don't stop until you have an answer.
• Experience: Previous experience with Behavioral Health billing, insurance portals, or medical revenue cycles is highly preferred.
• Communication: A professional phone presence and clear, concise writing skills.
• Reliability: You must be comfortable with "over-documenting"—if it isn't in the log, it didn't happen.

Skills

• Proven work experience as a virtual assistant is a plus
• Open mind, able to think outside the box
• Computer skills, especially Google apps, and ability to learn computer apps easily
• Outstanding organizational and time management skills
• Ability to multitask and prioritize daily workload
• Excellent verbal and written communications skills
• Able to comply with HIPAA regulations

Pay: $18.00 - $24.00 per hour

Benefits:

• Flexible schedule

Education:

• High school or equivalent (Preferred)

Experience:

• Google Sheets: 1 year (Preferred)
• Medical billing: 1 year (Preferred)

Work Location: Hybrid remote in Oak Park, IL 60302