Mental Health Front Office Manager

We are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure medical and mental health patients receive a heartwarming welcome. You will coordinate all front desk activities, including calls, appointments and patient services. As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with multitasking and has a compassionate approach to patient care. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our patients.

Responsibilities
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• Excellent customer service experience, preferably in mental health setting
• Computer literacy
• Good communication skills and work ethics.
• Polite, professional and friendly manner
• Detail oriented, energetic, ability to work independently, multi-task and willing to learn additional duties as assigned
• Troubleshoot emergencies
• Monitor stock and order office supplies
• Schedule appointments for patients
• Insurance verification
• Ensure company’s policies, HIPAA and security requirements are met

Skills

• Proven work experience as a Front desk manager or Reception manager
• Autonomous, self starter
• Hands on experience with office machines (e.g. fax machines and printers)
• Thorough knowledge of customer service, office management and basic bookkeeping procedures, medical insurance and billing verification and processing
• Proficiency in English (oral and written)
• Solid knowledge of MS Office, particularly Excel and Word
• Excellent communication and people skills
• Good organizational and multitasking abilities
• Problem-solving skills
• High School diploma; additional certification is a plus

Job Types: Full-time, Part-time

Pay: $14.00 - $18.00 per hour

Work Location: Hybrid remote in Bowling Green, KY 42103