MENTAL HEALTH SECURITY CLERK - IP TECH

Position Summary

Highlights & Benefits

• Paid Time Off (PTO)
• Memorial Childcare
• Mental Health Services
• Growth Opportunities
• Continuing Education
• Local and National Discounts
• Pet Insurance
• Medical, Dental, Vision
• Flexible Spending Account
• 401(k)
• Life Insurance and Voluntary Benefits
• Employee Assistance Program and Colleague Wellness
• Adoption Assistance

Required Skills

Safety and Security:

• Control entry and exit of colleagues and visitors to the unit.
• Check in visitors and ensure all belongings are properly stored before granting access.
• Monitor unit surveillance and cameras, alerting colleagues to potential safety issues.
• Provide a visible deterrent to prohibited activities.
• Report any security or safety risks to all staff.
• Assist in maintaining a safe environment and report unsafe conditions.
• Under the direction of the Registered Nurse, use verbal de-escalation techniques to manage disputes and diffuse potentially violent situations.
• Physically manage combative or violent individuals as necessary, under the guidance of the Registered Nurse.
• Conduct searches of persons, patient belongings, and rooms to ensure safety.

Communication:

• Promptly greet others in a friendly manner.
• Use AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) and Greet & Feet to direct others.
• Respond to questions and provide direction within the scope of the role.
• Facilitate accurate and professional communication with nursing staff, physicians, patients, and visitors through various methods.
• Use the Physician Profile to ensure accurate paging of physicians.

Information Processing:

• Prioritize stat orders and immediate needs.
• Accurately process orders and input data into the electronic medical record.
• Maintain accurate paper records for non-computerized items.
• Refer patient/visitor concerns to nursing or customer service staff.
• Direct news media inquiries to nursing or public relations staff.

Medical Records Maintenance:

• Assemble admission chart packs and ensure patient identifiers are on all forms.
• Scan patient documents to Medical Records.
• Gather and copy necessary paperwork for patient transfers to other units and facilities.
• Manage sensitive and confidential patient and family information.

Service Requisitions:

• Collaborate with Nursing Material Specialists to ensure adequate supplies are available.
• Review new supplies and equipment upon arrival, validating accuracy and placement.
• Send service requisitions to interdisciplinary departments.
• Facilitate equipment maintenance with Biomed or the appropriate department.

Unit Operations:

• Complete basic patient care tasks as directed by the registered nurse.
• Serve, monitor, and collect food trays and utensils.
• Respond to call lights and bed/chair alarms.
• Provide direct patient observation and complete observation rounds as delegated.
• Assist in safety checks upon patient admission and room checks.
• Expedite timely patient admission, discharge, and transfer to facilitate flow.
• Participate in quality improvement activities by maintaining logs and statistical records.
• Act as a preceptor as needed.
• Handle medications from the pharmacy, ensuring they are secured or delivered to licensed staff.
• Assist with stocking unit supply stations.

Accountability:

• Comply with established policies, procedures, standards, and guidelines.
• Follow the chain of command.
• Utilize time and resources effectively and efficiently.
• Maintain cleanliness of the unit, service areas, and equipment.
• Collaborate with all members of the healthcare team.
• Support and participate in planned changes enthusiastically.
• Accept responsibility for the timely completion of assigned tasks.

Additional Duties:

• Perform other related work as required or requested.

Required Experience

Education:

• High school diploma or GED required; an associate’s or bachelor’s degree is preferred.

Licensure/Certification/Registry:

• Basic Life Support (BLS) Certification within 30 days of job placement is required.
• Successful completion of Safety First Training within 30 days of hire and annually thereafter is required.

Experience:

• Minimum of two years of experience as a security officer, in law enforcement, or in the military is required.
• One year of secretarial or comparable clerical experience is strongly preferred.
• At least one year of Memorial Health security experience is preferred.

Other Knowledge/Skills/Abilities:

• Ability to remain calm and collected in stressful situations, utilizing rational thinking and decision-making.
• Skill in managing and prioritizing multiple incidents/tasks simultaneously.
• Strong verbal and written communication skills for effectively interacting with a diverse range of people, including handling emotional situations.
• Proficiency in applying de-escalation techniques.
• Ability to maintain a high level of confidentiality.
• Physical capability to perform prolonged standing, sitting, lifting patients, and restraining patients as necessary.
• Excellent interpersonal and customer service skills.
• Proficient with personal computers and software, including Microsoft Excel, Word, Outlook, and PowerPoint.
• Demonstrates initiative, self-direction, motivation, and a proven ability to work successfully with a variety of people and disciplines.
• Knowledge of medical terminology is preferred.