Merchant Acquiring (Merchant Sales)

• Capitalize on Merchants Acquiring sales efforts based on the merchant profiles/needs, in close coordination with the respective internal stakeholders.
• Promptly solve / route complex merchants’ feedback/complaints / disputes/ other actionable data to the relevant internal/external stakeholders for timey resolution and in maximizing satisfaction.
• Ensure delivery of consistent customer service experience / service delivery to the assigned merchants, within the parameters set by the Bank.
• Provide necessary support in surveys and customer/prospect visits / other viable means to ascertain needs on value proposition, requirements, and gaps in the respective market segment in terms of the product assigned.
• Engage in continuous monitoring /identification / analysis / reporting of competitive insights for leveraging the sales channel opportunities/ business enhancement efforts.
• Prepare data for MIS reports, business reviews and market analysis purposes
• Achieve sales targets pertaining to Merchants Acquiring, ensuring all performance standards are met, in terms of the business targets, controls, compliance, and quality standards.
• Contribute towards process streamlining / improvement, and quality enhancement initiatives across the section, to enhance service delivery and experience.

Assist in the implementation of efficient client retention / anti-attrition strategies, in support of the sales efforts targeted at merchant client segment.

Requirements:

• Minimum 3 years of experience in Qatar
• Bachelor's Degree or Equivalent.

Job Types: Full-time, Permanent

Application Question(s):

• Do you have a Qatar driving license?
• What is your notice period?
• What is your last/current salary?

Experience:

• Qatar banking sales : 2 years (Required)

Location:

• Doha (Required)