Merchant Enablement Specialist

Established in 2008, Geidea epitomises customer focused empowerment and commercial success through continuous innovation

Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market

Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity.

Our technology mirrors our people - Smart, Innovative & Forward Thinking

www.geidea.net

To maintain competitive advantage as we grow, we are currently looking for new Merchant Enablement Specialist

Job purpose:

Responsible for the end-to-end implementation of the merchant journey, from account creation to the first live transaction, ensuring service quality, compliance standards, and adherence to defined timelines.

Responsibilities:

• Execute all orders processes for merchants' entire registration cycle end to end including: All merchants request registration activities within 2 hours in all Geidea systems (Geidea core banking system, Saudi payment system and initiate the installation ticket on Geidea ticketing system)
• Handle all merchants’ issues on Geidea ticketing system smoothly within 45 minutes/merchant
• Conduct KYC/KYB process bank accounts verification and configurations including verifying bank account details, aligning with all internal stakeholders (risk, compliance, fin-ops, fraud team) and enabling/disabling payout for the merchants
• Work closely with product team to test any changes and new features and ensure they are deployed on the system
• Facilitate and create contracts in core banking system for key accounts and work closely with key account team to enable financial services and processes
• Review & approve all Merchants applications created on Geidea core banking system ensuing all configuration settings are accurate.
• Support Junior staff functions to avoid escalations.
• Review and Report / Co-ordinate with the IT teams for the issues / defects observed.
• Handle 3rd party request and communication updates such as financiers or vendors.

Must have technical/professional qualifications:

• 2-4 Years of experience in the POS/Payment industry and KYC & KYB processing as per SAMA guidelines

Our values guide how we think and act - They describe what we care about the most

C ustomer first - It’s embedded in our design thinking and customer service approach

O pen - Openness allows us to constantly improve and evolve

R eal - No jargon and no excuses!

B old - Constantly challenging ourselves and our way of thinking

R esilient – If we fail, we bounce back stronger than before

C ollaborative - We know that we can achieve a lot more as a team

We are changing lives by constantly striving for a better solution

Click apply below and become part of the Geidea story