Merchant Performance Manager

Koinz is Saudi Arabia’s leading social food ordering experience — the app that transforms everyday coffee and dining into a fun, rewarding, and shareable lifestyle.

With 2.7M+ signups, Koinz is more than a loyalty app — it’s where Gen Z and young consumers discover brands, earn rewards, share experiences, and make food social.

Your mission is shaping own the end-to-end success of Koinz's brand partners — from activation through to sustained GMV growth and loyalty program performance.

What You’ll Own

• Identify and develop new revenue streams within the merchant portfolio including upsell opportunities, premium programme tiers, and commercial partnerships that extend beyond the core platform offering
• Conduct structured, data-driven analysis of merchant behaviour, category trends, and portfolio performance.
• Define and maintain the merchant performance framework, including success metrics, health scoring, and intervention protocols
• Drive GMV growth across the brand portfolio through loyalty programme optimisation, campaign activation, and pickup order volume improvement
• Monitor portfolio health through a structured performance dashboard and lead escalation processes for at-risk accounts
• Lead and coach two Account Management teams.
• Establish team targets aligned to company GMV and retention objective
• Conduct regular pipeline reviews and performance rhythms across the account management function
• Partner with Product to channel merchant feedback into platform development priorities
• Coordinate with Sales and BD to ensure a structured brand onboarding and account handover process

• 8+ years of experience in account management or commercial operations within a technology platform or marketplace
• Minimum 2–3 years in a people management capacity, with demonstrated experience leading team leads or managers
• Proven record of driving measurable commercial growth across a managed portfolio
• Experience in F&B, retail, or loyalty platforms is an advantage

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