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MES Technical Support Engineer
A Manufacturing IT/MES Technical Support Engineer is responsible for solving Application related issues
and implementing new changes into MFG Application Systems including new line deployment, rebalancing and
configuration changes based on requirements from the MFG IT Product team, Process Engineers and tooling
teams. This role will also help identify existing process pain points and functions to find areas of improvement
which will include process flows, reviewing and analyzing data to implement changes.
and implementing new changes into MFG Application Systems including new line deployment, rebalancing and
configuration changes based on requirements from the MFG IT Product team, Process Engineers and tooling
teams. This role will also help identify existing process pain points and functions to find areas of improvement
which will include process flows, reviewing and analyzing data to implement changes.
Responsibilities:
-
Act as an escalation point for all MES related Incidents to minimize down time on Factory
Operations. -
Perform system configuration changes including rebalancing, line changes resulting in operational
efficiencies. - Work with plant commissioning teams to launch manufacturing systems.
- Update documentation to reflect system changes and processes.
- Work with Product teams and Process Engineers to define line/station process and configuration.
- Work with SRE principles to identify and remove repetitive work through automation
- Collaborate or own in root cause analysis.
- Available and willing to work, weekends, holidays and Oncall to meet operational objectives.
-
Work as a liaison between security, controls, networking, tooling or any other team (internal or
external) when needed to restore service or deploy changes to plant floor systems. - Train and support Operations Analysts on a day-to-day process.
-
Develop and maintain documentation including user manual, system configurations and functional
specifications.
Qualifications:
-
Bachelors degree in Information Technology, Manufacturing, Industrial Engineering, computer.
science or an equivalent work experience . - 1+ years Experience with Manufacturing IT Systems.
- Familiar working with MES applications like FTPC, Kepware, Ignition.
- knowledge of MFG systems and processes including MES & Quality Systems.
- Basic system troubleshooting skills.
- Experience resolving simple to moderately complex issues through root cause analysis.
-
Excellent interpersonal skills, energetic, a self-starter with outstanding written and verbal
communication skills - Analytical and problem-solving skills.
Preferred Qualifications:
- CI/CD knowledge.
- Knowledge of SQL, Active Directory, PLC Live Data Tags, Log Monitoring like data Dog, basic scripting.
-
Knowledge programming language in Java, PowerShell or Ansible or similar language scripting
experience and understanding of application, containerization. - Experience with Kubernetes ,k8's.
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