Mgr-Ambulatory Systems

Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.

• Coordinates the preparation, installation, deployment and production support of all assigned applications, including workflow analysis and flow charting, design specifications, programming and/or building, testing, training and implementation. Manages the purchase of appropriate hardware/software for new projects - under the direction of the respective IS Project Manager. Develops a timeline for implementation and ensures that all steps are taken to close all outstanding issues regarding implementations. Oversees application testing and support to ensure an enhanced delivery of services, facilitating an efficient and effective delivery of information. Ensures staff have tested thoroughly to ensure new code does not impact previous version and oversees quality integrity for assigned projects and applications. Accepts final responsibility for testing, checking processes and tasks and ensures data integrity for assigned applications. Direct assigned staff assuring all assigned work is handled appropriately and escalates to Director as appropriate.

• Responsible for recruitment, training, orientation, and assignments for staff. Develops staff with appropriate skills to meet requirements of the IS Department. Meets with staff on a periodic basis (agreed to with direct report) and maintains development plans for all assigned team members. Manages the day-to-day operations of the Ambulatory EMR Systems team providing oversight, guidance and direction of all assigned applications and staff. Direct and oversee technical support (thick client, peripheral hardware, interfacing clinical devices, drivers, application) ensuring efficient and timely issue resolution. Manage data administration of the application. Responsible for accurately recording time and attendance in the payroll system.

• Oversees workflow assessments for the purpose of monitoring effectiveness of the implementation / upgrade process and ongoing use of new features in assigned applications as well as generally assessing ambulatory EMR department / practice needs. Develops and implements system / practice solutions to given scenarios as brought forward. Ensure documentation is kept current and updated at least annually. Manages relationships with internal Prisma Health customers (departments and management) through customer satisfaction surveys, service level reporting, and customer communication. Provides the customer facing communication mechanism for all of IS for standard operating issues. Direct and oversee application support ensuring efficient and resolution and communication to end users. Follows Prisma Health IS Incident reporting policies and procedures. Report weekly and monthly statistics to Director. Resolve issues within the times set in the service level agreement (SLA). Develop action plans if results are non-compliant with SLAs. Provide timely technology orientation to the Service Center for changes to the applications or on new implementations.

• Ensures effective relations and collaboration with application vendors and to enable efficient management of assigned applications. Stays current on vendor and competitor offerings, making recommendations for improvements. Participates when-ever possible, in vendor user group forums, or other professional organizations relating to areas of expertise. Makes recommendations for contractual changes and keep current on contractual terms as they relate to the management of assigned applications.

• Assists in preparing and managing the annual operating budget. Review budget reports monthly and develop action plans if needed. Provides a summary of departmental standing to appropriate leadership team member. Manages application software and hardware lifespan planning.

• Performs other duties as assigned.