Mgr - Clinical Systems, FT, Variable

Inspire health. Serve with compassion. Be the difference.

Job Summary

Provides leadership in the planning and overall management for assigned application system teams used throughout the organization. Serves as a liaison between leadership, ITS team members and the end-user focusing on the set up and maintenance, and project management of a given suite of application solutions and services. Responsible for planning, organizing and managing projects, minimizing risks and satisfying compliance and efficiency needs with regards to the applications and systems utilized by a given area. Hires and evaluate staff. Directly manages activities and performance of assigned team members. Hires and evaluates staff and is responsible for the scheduling of on-call duties for assigned team. Assists in planning operational, capital and project budgets and administration for given teams, short- and long-term planning and quality assurance, as well as the overall service delivery for designated application functionality. May be asked to lead the development and implementation of key programs.

Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.

• Coordinates the preparation, installation, deployment and production support of applications, including workflow analysis and flow charting, design specifications, programming and/or building, testing, training and implementation. Manages the purchase of appropriate hardware/software for new projects - under the direction of the respective ITS project management. Develops a timeline for implementation and ensures that all steps are taken to close all outstanding issues regarding the new implementation.

• Manages the day-to-day operations of assigned application teams providing oversight, guidance and direction of all assigned applications and staff. Directs and oversees technical support (thick client, peripheral hardware, interfacing clinical devices, drivers, application) ensuring efficient and timely issue resolution. Manages data administration of the application.

• Oversees application testing and support to ensure an enhanced delivery of services, facilitating an efficient and effective delivery of information. Ensures team members have tested thoroughly to ensure new code does not impact previous version. Accepts final responsibility for testing and debugging before final development.

• Oversees workflow assessments for the purpose of monitoring effectiveness of the implementation / upgrade process and ongoing use of new features in assigned applications as well as generally assessing clinical department needs. Develops and implements system assessment process, provide follow up action plans and feedback to leadership, business department liaisons and management team members. Ensures documentation is kept current and updated at least annually.

• Ensures effective relations and collaboration with application vendors and to enable efficient management of assigned applications. Stays current on vendor and competitor offerings, making recommendations for improvements. Participate when-ever possible, in vendor user group forums, or other professional organizations relating to areas of expertise. Make recommendations for contractual changes, and keep current on contractual terms as they relate to the management of assigned applications.

• Manages relationships with internal customers (departments and management) through customer satisfaction surveys, service level reporting, and customer communication. Provides the customer facing communication mechanism for all of ITS for standard operating issues.

• Oversees quality integrity for assigned projects and applications. Checks processes and tasks and ensures data integrity for assigned applications has been met. Directs assigned staff assuring all assigned work is handled appropriately and escalates to Director as appropriate.

• Assists in the preparation and management of the annual operating budget. Reviews budget reports monthly and develop action plans if needed. Provides a summary of departmental standing to appropriate leadership team member. Manages application software and hardware lifespan planning.

• Directs and oversees application support ensuring efficient and timely resolution and communication to end users. Follows Incident reporting policies and procedures. Provides report / statistic. Resolves issues within the times set in the service level agreement (SLA). Develops action plans if results are non-compliant with SLAs. Provides timely technology orientation to the Service Center for changes to the applications or on new implementations.

• Performs other duties as assigned.

Supervisory/Management Responsibilities

• Job has direct and/or indirect supervision of team members that may include final budget authority, hire/termination authority, performance appraisal responsibility and disciplinary authority. Job will be considered a member of management staff at Prisma Health or affiliate and will have direct reports.

Minimum Requirements

• Education - Bachelor's degree in Computer Science, Information Sciences, Business Management, Health Informatics or related field of study

• Experience - Five (5) years of experience in healthcare and operations, including experience in database management systems, other computer systems, programs and applications. Two (2) years lead, supervisory or project management role preferred. Management experience preferred.

In Lieu Of

• In lieu of the education and experience requirements noted above may consider equivalent combination of work/academic experience.

Required Certifications, Registrations, Licenses

• CPHIMS (Certified Professional in Health Information Management Systems) preferred

Knowledge, Skills and Abilities

• Understanding of regulatory standards

• Computer skills (word processing, spreadsheet, databases, data conversion)

Work Shift

Variable (United States of America)

Location

Corporate

Facility

7001 Corporate

Department

70019176 ITS Ancillary Care/Third Party Apps

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.