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Mgr - Tech Ops Analytics & Business Intelligence

India

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

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Description

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Job overview and responsibilities

United's Digital Technology Operation collects mountains of data, including operational performance, task sign-offs, schedule reliability performance, Service Management, and more. The Manager wil be responsible to lead the Digital Technology Operation India Analytics and Business Intelligence teams. The Analytics team needs to partner with business owners to pursue opportunities to improve United's Digital Operations, provide data driven insights and drive innovation through analytics across various divisions. This role requires not only analytics skills, but also strategic thinking and strong communication skills. The team will be responsible to deliver the right information to the right people in the right format at the right time, all with the goal of enabling better operational decisions that improve United's Digital Operations, MTTR performance, and productivity.

Design, develop and automate PowerBI reports for United’s leadership, and individual business teams throughout the organization
Identify opportunities to improve United's Digital Operations and provide various divisions data driven insights through analytics
Develop improved analysis methodologies and statistical models to improve forecasts, and operational performance, etc.
Document the Digital Operations data landscape, maintain an inventory of reports, and plan for report consolidation, elimination, and/or improvement
Continuously interface with business groups throughout Digital Operations to understand organizational needs and design solutions, & IT
Communicate and share updates with US and India based senior leadership, along with putting together regular insight presentations

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Qualifications

What’s needed to succeed (Minimum Qualifications):

Bachelor's degree in Engineering, Data science or another quantitative field (i.e. mathematics, statistics, economics, etc.)
6+ years experience in Data Analysis, Business intelligence, analytics, and data engineering, with 3+ of those years in a Fortune 1000 company
1+ year experience in a leadership/supervisory role
Deeply understands both the business functionality of applications/systems being analyzed and digital performance of the applications/systems providing the functionality
Develops and implements predictive/prescriptive data business intelligence Experience with ServiceNow / Foundry / Microsoft SQL Server
Management Studio Previous airline or travel industry experience is a plus Experience with AWS - Redshift, Quicksight, Athena Experience with Big Query
Develops streamlined and comprehensive data analytics workstreams
Areas of focus will include, but are not limited to:
Predictive and prescriptive analytics
Data Visualizations
Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing
infrastructure for greater scalability
Modeling and coding of data
Application performance analysis
Reporting and automation
Consulting with data customers
Intermediate to expert level BI dashboarding experience (e.g. PowerBI, Tibco Spotfire, etc...) to produce meaningful, elegant dashboards.
Advanced Excel knowledge
Experience analyzing operational systems: coming up with ideas on dashboards that would provide insights into existing and new applications systems, and also translating insights into non-technical, lay terms, and putting Experience with Quantum Metrics and Akamai, Technologies and languages: Python, Spark, R, etc. Continuous integration & delivery using Agile methodologies Data engineering experience with transportation/airline industry
together presentations for stakeholders and leaders at a MD and VP level.
Ability to study/understand business needs, then design a data/technology solutions that connect business processes with quantifiable outcomes
Ability to prepare presentations for senior leadership and interact with all levels of management
Strong problem-solving skills, using data to tackle problems
Outstanding writing, communication, and presentation skills
Proven People/Team Management
Expert level SQL skills
Hands-on experience working with massive data sets (SQL and Non-SQL)
Must be legally authorized to work in India for any employer without sponsorship
Must be fluent in English (written and spoken)
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Master's degree in Computer Science, Information Systems, aviation management or related degree, Operations Research , MBA
Google Data Analytics Professional Certificate, Power BI Data Analyst Associate, AWS Certified Data Analytics, Enterprise Data Warehouse certificaitons, Palantir, Client Side performance metrics tools e.g. Quantum Metrics cert
3+ years in a leadership supervisory role
2+ years experience working at a Fortune 500 company
1+ years experience working at a International location other than home country
Experience with Foundry/Microsoft SQL Server Management Studio
Previous airline or travel industry experience is a plus
Experience with AWS - Redshift, ServiceNow, UDH
Experience with Big Query
Experience with Quantum Metrics and Akamai, Technologies and languages: Python, Spark, R, etc.
Continuous integration & delivery using Agile methodologies
Data engineering experience with transportation/airline industry

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