MHRC Program and Office Coordinator

• Serves as the first point of contact for visitors, callers, and vendors; directs inquiries appropriately.
• Coordinates appointments, including resident-related services (e.g., dental, medical, external visits)
• Maintains organized filing systems for facility, resident, and administrative records.
• Supports daily office operations to ensure efficiency and responsiveness.
• Coordinates new hire onboarding, including scheduling orientation and preparing onboarding materials.
• Maintains employee personnel files in accordance with company standards and regulatory requirements.
• Supports I-9 processing and internal audits to ensure compliance with federal requirements.
• Assists with tracking pre-employment requirements (e.g., physicals, clearances, documentation).
• Serves as a liaison between the Facility and the Support Center for HR-related processes.
• Processes accounts payable (AP), including reviewing invoices for accuracy, coding, and routing for approval in accordance with company procedures.
• Tracks and follows up on outstanding invoices, discrepancies, and required documentation.
• Supports payroll processes by assisting with timecard review, identifying discrepancies, and coordinating corrections with leadership and payroll.
• Assists with new hire setup in timekeeping systems, including clock enrollment and access.
• Maintains daily attendance logs and monitors staffing-related documentation for accuracy and completeness.
• Provides administrative support to ensure timely and accurate submission of payroll and workforce-related data.
• Tracks employee training compliance using Relias, including assignments, completions, and follow-up.
• Generates and distributes reports to leadership to support compliance with training requirements.
• Supports audits by ensuring documentation is complete, organized, and readily accessible.
• Assists with tracking and documentation related to client trust accounts in accordance with policy.
• Supports care coordination activities, including scheduling and documentation follow-up.
• Maintains organizational systems for program documentation and regulatory readiness.
• Provides administrative support to facility leadership to reduce operational burden.

• Knowledge of electronic medical records systems; PointClickCare preferred.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and ability to learn internal systems (e.g., Relias LMS).
• Strong organizational skills with the ability to manage and track multiple processes simultaneously.
• Ability to maintain accurate records and documentation in accordance with regulatory and company requirements.
• Working knowledge of HR administrative processes, including onboarding, personnel file maintenance, and I-9 compliance.
• Strong attention to detail and accuracy in data entry, auditing, and documentation.
• Ability to handle sensitive and confidential information with discretion and sound judgment (HIPAA/employee data).
• Ability to manage frequent interruptions while maintaining accuracy and organization.
• Effective interpersonal skills with the ability to communicate professionally with residents, staff, vendors, and visitors.
• Ability to de-escalate routine concerns and route issues appropriately to leadership.
• Ability to work independently within established processes while identifying and resolving routine gaps.
• Strong time management skills with the ability to prioritize competing deadlines in a fast-paced environment.
• Ability to remain flexible and adapt to changing operational needs.
  
• Resident Trust - PCC entry, bank runs, check writing, compliance review, managing snack shack & payday fund distribution.
• Authorization Requests - Frequency depends on when the client admitted.
• Cash Posting - Care Cost payments & County payments posting.
• Bi-Monthly Medi-Cal Eligibility Runs - Running & reviewing client Medi-Cal eligibility.
• Follow up with Conservators & documenting in PCC collection notes .
• POC Documentation to Charges Audit.
• Creating claims, submission, follow-up, AR Aging review.
• Month End Closing Process - Balancing cash, completing checklist and reviewing.

• High school diploma or equivalent required
• Associate’s or Bachelor’s degree in business administration, healthcare administration, human resources, or a related field preferred
• Minimum of 2–3 years of administrative, coordinator, or office support experience required; healthcare or behavioral health experience preferred
• Experience supporting HR administrative functions (e.g., onboarding, personnel file maintenance, I-9 processing) strongly preferred
• Experience working with electronic systems (e.g., EMR/EHR, Relias, or similar platforms) preferred

Benefits: