Microsoft Customer Insights 365 - QA Analyst

Overview

We are seeking a detail-oriented QA Engineer with strong expertise in Microsoft Customer Insights – Data (CI-D) and Customer Insights – Journeys (CI-J) to ensure the accuracy, reliability, and performance of our customer data solutions.

This role involves comprehensive testing across CI-D, CI-J, and Microsoft Fabric, focusing on validating segmentation, measures, and data quality to support business goals through accurate customer insights.

Key Responsibilities

Customer Insights – Data (CI-D) – 50%

• Perform QA on segment creation and testing to validate accuracy and audience targeting.
• Validate measure creation and logic, including aggregations and reporting outputs.
• Review and test data unification and match–merge rules to ensure correct customer profile creation.
• Monitor system refresh cycles, ensuring smooth and timely data pipeline executions.
• Identify and report bugs, data mismatches, and inconsistencies; collaborate with development teams to resolve issues.
• Validate schema changes, data transformations, and mapping for consistency and accuracy.

Customer Insights – Journeys (CI-J) – 20%

• Test segment readiness for journey triggers.
• Validate journey execution and ensure correct audience activation logic.
• Perform QA on form customizations and validate related business logic.
• Test and validate Power Automate flows integrated with CI-J.

Microsoft Fabric – 30%

• Write and execute SQL queries to perform data validation, row counts, and aggregation checks.
• Compare measure outputs and segment counts with source system data for consistency.
• Conduct data investigations and identify root causes of discrepancies.
• Requirements

Must-Have Skills

• Hands-on experience with Microsoft Customer Insights – Data (CI-D) and Journeys (CI-J).
• Must have skills in QA testing and analysis
• Proven experience in segment and measure creation/testing.
• Knowledge of data unification and match–merge logic.
• Familiarity with monitoring system refreshes and identifying data issues.
• Experience in form customization and working with Power Automate flows.
• Must be Proficient in SQL (preferably within Microsoft Fabric) for data validation.
• Strong analytical and problem-solving skills.
• Excellent communication and documentation skills for defect reporting and QA test case writing.

Preferred Skills

• Experience with Microsoft Fabric, CI-D, and CI-J platforms.
• Familiarity with Agile methodologies and QA best practices.
• Understanding of end-to-end data pipelines and integration testing.
• Exposure to CI/CD pipelines and QA automation frameworks.

Job Type: Full-time

Pay: ₹700,000.00 - ₹900,000.00 per year

Experience:

• Microsoft Dynamics 365: 3 years (Preferred)

Work Location: Remote