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Microsoft Dynamics 365 Finance & Operations (F&O) Administrator
About Contour
Contour Software
has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
Role Summary:
The Microsoft Dynamics 365 Finance & Operations (F&O) Administrator is responsible for the day-to-day administration, configuration, monitoring, security, and operational stability of the D365 F&O platform. This role ensures system reliability, data integrity, user enablement, and integration performance across business functions, including Finance, Supply Chain, HR, and Reporting. The Administrator acts as the bridge between business stakeholders, IT infrastructure, and application development teams to ensure optimal system performance and continuous improvement.
Key Responsibilities:
System Administration & Operations
- Manage D365 F&O environments (Dev, Test, UAT, Production)
- Perform environment monitoring, performance tuning, and system health checks
- Manage lifecycle services (LCS), deployments, and updates
- Coordinate patching, hotfixes, and version upgrades
- Maintain system documentation and operational procedures
Security & Access Control
- Manage user provisioning, roles, duties, and privileges
- Enforce segregation of duties (SoD) and compliance policies
- Implement security, governance, and audit controls
- Monitor access logs and security incidents
Configuration & Functional Support
- Configure system parameters across Finance, and SCM modules
- Support chart of accounts, fiscal calendars, workflows, and posting profiles
- Manage master data governance and data quality controls
- Support multi-entity, multi-currency, and multi-legal entity structures
Integration & Middleware Support
- Support integration with third-party systems (e.g., Concur, CRM, WMS, Payroll, Banks)
- Monitor integration pipelines and data flows
- Work with middleware platforms (Workato, APIs)
- Troubleshoot integration failures and data sync issues
Data Management & Reporting
- Support data imports/exports (DMF, Data entities, APIs)
- Manage data refreshes and refresh strategies
- Support Power BI, reporting, and analytics integration
- Ensure data accuracy and reconciliation across systems
User Support & Enablement
- Provide Level 2/3 support for F&O users
- Manage incidents, problems, and change requests
- Develop training materials and user documentation
- Support user onboarding and adoption programs
Governance & Compliance
- Support audit requirements and controls
- Maintain change management and release governance
Required Skills & Qualifications:
Technical Skills:
- Strong experience with Microsoft Dynamics 365 Finance & Operations
- Knowledge of data entities, DMF, OData, and APIs
- Integration experience with middleware platforms
- SQL knowledge for data validation and troubleshooting
- Familiarity with Power Platform (Power BI, Power Automate, Dataverse)
Functional Knowledge:
- Finance (GL, AP, AR, FA, Budgeting)
- Supply Chain (Procurement, Inventory, Sales, Warehousing)
- Multi-entity and intercompany accounting
- Tax configuration and regulatory reporting
- Financial controls and audit frameworks
Soft Skills:
- Strong stakeholder communication
- Business process understanding
- Structured problem-solving
- Documentation discipline
- Change management mindset
Preferred Qualifications:
- Microsoft Dynamics certifications (MB-310, MB-330)
- Experience with GP F&O migration projects
- Cloud ERP administration experience
- Experience in regulated industries (Finance, Healthcare, Public Sector)
Exciting Benefits we offer:
- Market-leading Salary
- Medical Coverage – Self & Dependents
- Parents Medical Coverage
- Provident Fund
- Employee Performance-based bonuses
- Home Internet Subsidy
- Conveyance Allowance
- Profit Sharing Plan [Tenured Employees Only]
- Life Benefit
- Child Care Facility
- Company Provided Lunch/Dinner
- Professional Development Budget
- Recreational area for in-house games
- Sporadic On-shore training opportunities
- Friendly work environment
- Leave Encashment
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
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