Microsoft Dynamics CRM Consultant (Technical / Functional)

Dynamics CRM Consultant (Technical / Functional)

About the Role:

We are looking for experienced Microsoft Dynamics CRM Professionals (Technical or Functional) who are passionate about delivering robust CRM solutions. The ideal candidate will have hands-on experience in Dynamics 365 CE (Customer Engagement), excellent analytical and problem-solving skills, and the ability to work in a client-facing environment.

Key Responsibilities:

For Technical Consultant:

• Design, develop, and customize Dynamics 365 CE solutions using plugins, workflows, Power Automate, JavaScript, and C#.
  
• Integrate Dynamics CRM with other business systems using Azure, APIs, or middleware.
  
• Develop reports and dashboards using Power BI or SSRS.
  
• Manage and maintain CRM environments, deployments, and version upgrades.
  
• Work closely with Functional Consultants and business users to translate requirements into technical solutions.

For Functional Consultant:

• Gather, analyze, and document business requirements and translate them into CRM solutions.
  
• Configure entities, forms, views, business rules, and workflows within Dynamics 365.
  
• Provide functional expertise in modules like Sales, Customer Service, Marketing, or Field Service.
  
• Conduct user training, UAT sessions, and ensure smooth adoption of CRM systems.
  
• Collaborate with technical teams to ensure business requirements are accurately implemented.

Required Skills & Qualifications:

• 4–10 years of experience in Microsoft Dynamics CRM / Dynamics 365 CE.
  
• Strong understanding of CRM architecture, entities, workflows, and business process flows.
  
• Hands-on experience with Power Platform (Power Apps, Power Automate, Power BI) is preferred.
  
• Knowledge of integration tools, Azure services, and Dataverse is a plus.
  
• Excellent communication, client interaction, and documentation skills.
  
• Microsoft Certifications (Dynamics 365, Power Platform) are an advantage.

Why Join Us:

• Opportunity to work on end-to-end CRM implementation and support projects.
  
• Collaborative and learning-focused environment.
  
• Exposure to latest Microsoft technologies and enterprise clients.