FIND_THE_RIGHTJOB.
Mid-Level Product Support Engineer
Lahore, Pakistan
Key Responsibilities:
- Act as a primary technical contact for product support issues.
- Troubleshoot, diagnose, and resolve software, integration, and configuration problems.
- Collaborate with engineering and QA teams to escalate and resolve critical issues.
- Document solutions, create knowledge base articles, and improve support processes.
- Monitor system performance, conduct root cause analysis, and recommend product improvements.
- Handle client communication, provide timely updates, and ensure SLAs are met.
- Work closely with product and development teams for feature requests and enhancements.
- Bachelor’s degree in Computer Science, Software Engineering, or related field.
- 2–4 years of experience in product/application support (preferably SaaS-based).
- Strong troubleshooting skills in Linux environments, databases (MySQL/PostgreSQL), and APIs.
- Familiarity with web technologies, RESTful services, and cloud environments.
- Experience with ticketing & project management tools (ClickUp, Jira, Zendesk).
- Excellent communication skills for handling technical and non-technical stakeholders.
- Ability to work in a fast-paced, global product-based environment.
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