Mid Mile Category Lead

Roles & Responsibilities:

• Oversee specific categories within the dispatch operations, ensuring efficient tracking and management
• Ensure smooth coordination of dispatch operations, including receiving and prioritizing orders, assigning drivers to routes, and tracking deliveries to ensure timely and accurate fulfillment
• Schedule work shifts, assign tasks, and closely monitor staff attendance to maintain optimal coverage and productivity
• Foster effective communication with all departments involved in the dispatch process, promptly addressing and resolving any issues or challenges faced by the team.
• Monitor and optimize workflows to enhance efficiency, minimize errors, and streamline operations.
• Conduct weekly meetings to discuss key points, address concerns, and facilitate collaboration and coordination among team members
• Prepare and provide daily reports to the Dispatch Team Leader, offering comprehensive insights into operational performance, challenges, and achievements
• Serve as a central point of contact for communication and collaboration between different departments, such as warehouse, transportation, customer service, and operations, to address any issues, resolve conflicts, and ensure efficient workflow
• Address and resolve any issues or challenges that arise during the dispatch process, such as delivery delays, route changes, or customer complaints.
• Act as the point person for troubleshooting and decision-making to ensure smooth operations.

REQUIRED EDUCATION, KNOWLEDGE, AND SKILLS

• Bachelor's degree.
• Understanding of dispatching procedures, including routing, scheduling, and tracking
• Knowledge of relevant transportation regulations and compliance requirements
• Familiarity with inventory management systems and software
• Excellent organizational and multitasking abilities to manage dispatch operations for multiple branches effectively
• Effective problem-solving skills to address issues and discrepancies promptly
• Strong communication and interpersonal skills to collaborate with various stakeholders, including dispatchers, warehouse staff, and FPs Staff
• Time management skills to prioritize tasks and meet deadlines
• Analytical skills to analyze data, identify trends, and make informed decisions to improve efficiency
• Adaptability to handle changing priorities and work in a fast-paced environment