MIS Analyst (VOIS)

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role purpose:

To Create, Produce, Present and Deliver data and reporting for the Quality, Risk & Control team. This involves ensuring timely delivery of accurate, well presented risk-based insight and data to support the Quality, Risk and Control strategy and support all Quality forums

Key accountabilities and decision ownership:

• Responsible for production of monthly reporting, including Monthly Business Reviews for Customer Services & Operations areas
• Accountable for the majority of Quality, Risk & Control data, reporting requests and presentations
• Support Quality Coaches/Specialists in the production of required data.
• Constantly abide by Data Protection and other data policies when handling data
• Ongoing development of Automated Quality Management and the data pulled from it.
• Monthly RCC and other key forum outputs.
• Where Quality is commissionable, ensure accurate data is utilized
• Ownership of all Quality tools including SharePoint’s

Core competencies, knowledge and experience

• Data insights
• Reporting
• A ‘can-do’ attitude, with the desire to learn and expand your knowledge and skills around data
• Ability to identify poor data
• An understanding of data policies and procedures
• An understanding of Customer Services and Operations would be advantageous
• Strong presentation skills and the ability to communicate data findings would be advantageous

Professional qualifications:

• Strong Excel and PowerPoint skills
• Understanding of data ethics, data protection and best practice reporting and insights
• SharePoint (Power apps-Power Automate)
• PowerBi skill
• Programming skill (SQL-HTML-Java)
• Presentation skills