Mitigation and Restoration Company Office Manager

Overview

Join a dynamic Mitigation and Restoration Company as an Office Manager, where you'll be the heartbeat of our administrative operations, ensuring seamless office functionality and fostering a productive environment. This vital role combines organizational leadership with hands-on management of daily office activities, staff and vendor relationships, and team coordination. As an Office Manager, you will play a key part in supporting our mission to deliver exceptional restoration services by maintaining efficient workflows, managing financial records, and enhancing client communication. Your energetic approach and meticulous attention to detail will drive our office’s success and contribute to our reputation for excellence.

PLEASE DO NOT APPLY IF YOU ARE NOT BOTH HIGHLY PROFICIENT IN XACTIMATE BILLING SOFTWARE AND HAVE PROVEN EXPERIENCE WORKING FOR A RESTORATION COMPANY. WE ARE NOT ABLE TO OFFER TRAINING TO SOMEONE FOR THIS POSITION.

Responsibilities

• Oversee daily office operations, including data entry to CRM, invoicing to clients and carriers, follow up communication, coordinating with technicians
• Work alongside other administrative and technician staff, providing training and development opportunities to foster a motivated and organized team environment.
• Handle human resources functions such as payroll processing, employee onboarding, record keeping, and confidentiality of sensitive information.
• Manage bookkeeping tasks using accounting software; maintain accurate financial records including invoicing, billing, and expense tracking.
• Support budgeting efforts by monitoring expenses, preparing financial reports, and assisting with cost control initiatives.
• Facilitate client communication by responding promptly to inquiries, scheduling appointments, and ensuring excellent customer service standards are met.
• Maintain compliance with office policies and procedures while ensuring smooth coordination between departments involved in mitigation and restoration projects.
• Prepare reports related to project progress, financial status, and operational metrics to aid management decision-making.

Skills

• Proven experience in office management or administrative roles within a service-oriented environment.
• Strong experience with Xactimate billing software is a MUST.
• Strong supervisory skills with the ability to lead teams effectively and foster a collaborative workplace culture.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) along with experience using spreadsheets for data analysis.
• Familiarity with accounting software such as QuickBooks or similar financial tools; basic bookkeeping knowledge is essential.
• Excellent organizational skills with the ability to manage schedules efficiently and prioritize multiple tasks simultaneously.
• Effective communication skills for interacting with clients, vendors, team members, and executive leadership.
• Experience handling confidential information with discretion and professionalism.
• Knowledge of vendor management processes including negotiations and contract oversight.
• Ability to adapt quickly to changing priorities while maintaining attention to detail in all aspects of office administration.

This role offers an exciting opportunity to be at the center of a fast-paced mitigation and restoration company dedicated to delivering outstanding service while fostering a positive work environment built on energy, transparency, and teamwork. If you’re ready to bring your organizational expertise and proactive attitude to a thriving company committed to growth—apply today!

Pay: $20.00 - $30.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Experience:

• XACTIMATE: 2 years (Required)
• RESTORATION COMPANY OFFICE MANAGEMENT: 2 years (Required)
• ALBI SOFTWARE: 1 year (Preferred)

Work Location: Remote