Mobile Crisis Worker

Job Title: Mobile Crisis Worker

FLSA Status: Non-Exempt

Reports to: Mobile Crisis Supervisor

Department: Clinical

Preparation Date: 8/24

PRESTERA’S MISSION:

Prestera Health Services’ mission is “Devoted to serving you by inspiring hope and growth to achieve wellness throughout our communities.” This statement is representative of our people served, our community, and our staff.

DIVERSITY, EQUITY, AND INCLUSION STATEMENT:

Inclusion is a core value at Prestera Health Services. We believe that our business can be a leader for social change and to drive Equality for all. We strive to create workplaces that reflect the communities we serve where everyone feels empowered to meet their full potential. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day.

JOB SUMMARY

The Mobile Crisis Worker position assists community members and their family/legal guardians when a crisis arises. Responsible for the screening, management, and stabilization of the crisis as identified by the member/family. Collaborates and engages with community resources to prevent the need for incarceration, out of home placement or involuntary commitment. Provides education & resources to the consumers family/legal guardian to promote resilience and recovery.

DUTIES AND RESPONSIBILITIES

• Engages and communicates effectively with individuals and families, physicians, health care providers, law enforcement, internal team members, etc.
• Provides face to face and phone crisis support/services to individuals in their natural environment, via the crisis line, walk-ins, or on scheduled crisis visits.
• Answers all incoming calls quickly with standard greeting and screening protocol.
• Provides crisis screening/assessment/support visit within an hour of the crisis call unless approved by supervisor.
• Provides case consultation to staff as requested.
• Completes crisis safety plans on individuals when clinically indicated.
• Receives calls and refers individuals and families to additional services based on individual consumer need.
• Works different shifts and for additional compensation, provides on call coverage for mobile crisis.
• Completes shift reports to the oncoming shift. Completes all documentation by end of shift.
• Provides hand off communication to staff when an active Prestera Health Services individual accesses crisis services for support.
• Completes follow-up activities with assigned consumers.
• Utilizes technology to the fullest degree possible to expedite crisis service processes for the consumer and other collaborating partners.
• Attends all departmental and center meetings/trainings as assigned.
• Adheres to confidentiality, HIPAA, and risk management policies and procedures including but not limited to completing Incident Reports.

Participates in other functional work by participating in related projects, as applicable and directed by Center leadership.

SUPERVISORY RESPONSIBILITIES

No direct supervisory responsibilities are required.

QUALIFICATIONS AND REQUIREMENTS

EXPERIENCE, KNOWLEDGE, AND SKILL REQUIREMENTS:

• At least one year of experience or prior training working with mental health and substance abuse population is required. Knowledge of community resources related to psychiatric services is preferred.
• Must attain and maintain certification in Non-violent Crisis Intervention and CPR/First Aid during employment.
• Must have a high level of interpersonal skills to handle sensitive and confidential situations.
• Possess strong written and verbal communication skills in conjunction with strong time management and organizational skills with the ability to complete multiple tasks and high volume of work with deadlines.
• Must be able to lift up to 20 lbs.

EDUCATION AND TRAINING REQUIREMENTS:

Bachelor’s Degree in a Human Services Field (Psychology, Counseling, Social Work, Sociology or Criminal Justice).

DISCLAIMER

This job position performs other assignments and other duties and may change as deemed necessary by Prestera Health Services. I have read this job description and fully understand the requirement set forth therein. I hereby accept the position and agree to perform the identified essential functions in accordance with established policies and procedures.

It is the policy of Prestera Health Services to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate.