Mobility Manager

Alzheimer’s Family Center is seeking a highly organized, compassionate, and detail-oriented Mobility Manager to support our patients, families, and staff by coordinating transportation services and ensuring a smooth, safe, and reliable experience for all.

This role serves as the primary point of contact for all transportation-related matters, working closely with families, staff, and transportation providers to coordinate services, resolve issues, and support patient access to care.

Key Responsibilities:

• Coordinate and schedule transportation services for patients, including matching individuals with appropriate providers based on their needs
• Serve as the main liaison between families, staff, and transportation providers, ensuring clear and timely communication
• Monitor and resolve transportation issues, complaints, and scheduling changes
• Maintain accurate transportation records, logs, and reports, including billing and trip reconciliation
• Support transportation-related programs, including ACCESS eligibility, community outings, and driver training initiatives
• Assist with compliance, audits, and reporting requirements related to transportation services
• Collaborate with internal teams to ensure patients receive safe, reliable, and appropriate transportation support
• Provide hands-on support during high-traffic arrival and departure times to ensure patient safety

Qualifications:

• High school diploma required
• 2–3 years of administrative experience preferred
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Excel and general computer skills
• Excellent communication and interpersonal skills
• Experience with transportation coordination or healthcare settings is a plus

Why Join AFC?
At AFC, you’ll play a vital role in enhancing the quality of life for individuals living with dementia and supporting their families. Your work directly impacts our patients’ ability to access care and stay connected to their community.

Pay: $31.00 - $33.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person