Mobility Service Agent: Wheelchair & Ambulatory Driver

Join a team where compassion, purpose, and community connections shape everything we do. Be a part of something that truly makes a difference every day.

We are currently hiring Wheelchair/Ambulatory Drivers for our Non-Emergency Medical Transportation (NEMT) services. This role is ideal for individuals with full availability who are looking to make a real difference by safely transporting gurney-bound passengers to and from medical facilities.

Duties & Responsibilities:

o Safely transport ADA passengers and assist passengers in boarding/exiting the vehicle. This includes passengers using mobility devices (i.e. wheelchairs, scooters, walkers).

o Conduct pre-trip vehicle inspections to ensure proper operation of vehicle, including on-board equipment. Report any conditions which require repair and/or maintenance on the vehicle.

o Safely perform scheduled routes dispatched to drivers per on-time performance standards.

o Follow safety procedures for loading, unloading and securing all passengers.

o Safe operation of vehicles, including adherence to all California DMV laws.

o Provide excellent customer service.

o Diffuse difficult situations during the work day.

o Report delays, accidents, and other traffic issues using authorized communication devices.

o Accurately document all trips, odometer readings, beginning/end of shift, and lunch breaks.

o Follow defensive driving techniques to minimize the risk of accidents and incidents.

o Properly account for all fares collected (program specific).

o Immediately report any accident or incident which occurs during the work day.

o Comply with all attendance and uniform policies.

o Safety first culture must be a priority.

o Maintain good hygiene and a professional image at all times.

Essential Functions & Requirements:

o Ability to lift, walk, bend, squat, twist, crouch, reach, kneel, maneuver, and display physical dexterity.

o Ability to push/pull passengers of all sizes using mobility devices (including wheelchairs, scooters, walkers, etc.) to board/exit the vehicle.

o Ability to sit for extended periods of time.

o Possess full range of sense of hearing, and vision (with corrective lenses permissible).

o Successful completion of a pre-employment physical exam. Screening examinations include (but are not limited to):

· Breath Alcohol Testing

· Drug screenings (including screenings for CBD & THC)

· Physical examination (Human performance evaluation and lift test)

· Tuberculosis test

· Live Scan: state and federal background check

o Experience handling medical transport equipment is preferred but not required. Training is provided.

o This role requires the ability to confidently operate GPS navigation systems, mobile and tablet-based applications for pre-trip vehicle inspections and passenger information review, and two-way radio devices for effective communication with dispatch. The ideal candidate demonstrates adaptability to digital tools and attention to detail.

o Candidates must demonstrate the ability to multitask effectively and manage multiple requests simultaneously in a fast-paced environment.

o Demonstrated reliability and a genuine passion for serving the community.

o Strong communication and customer service skills.

o Must be able to work a flexible schedule.

o Minimum twenty-five (25) years of age.

o Must have a valid California driver’s license for minimum of one (1) year.

o Must satisfy contract requirements regarding DUI, reckless driving, felony, and misdemeanor convictions.

o No more than one and a half (1.5) points on MVR at time of job application submission.

o Participation in CTI’s Random Drug and Alcohol Testing Program.

What We Offer:

o A meaningful role that allows you to make a direct impact on the lives of others.

o A supportive and mission-driven team environment.

o An added fringe wage, which can be allocated to: Employee medical coverage, a 401(k)-retirement savings plan, or split between both options.

o Paid vacation and sick leave (available after a 90-day probationary period).

If you’re dependable, compassionate, and ready to help those who need it most, apply today and start driving change in your community, one mile at a time.

Benefits (depending on Full-time or Part-time):

• 401(k)
• Health insurance
• On-the-job training
• Paid sick time
• Paid time off

Job Types: Full-time, Part-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• Health insurance
• On-the-job training
• Opportunities for advancement
• Paid time off

Experience:

• Non-emergency medical transportation: 1 year (Required)

Language:

• English (Required)

Ability to Commute:

• San Diego, CA 92102 (Required)

Work Location: In person