Moderation Specialist

Job Title: Moderation Specialist

Department: Marketing

Location: Madinaty, Cairo, Egypt

Employment Type: Full-Time

Job Summary

We are seeking a detail-oriented and responsible Moderation Specialist to join our Marketing team. The role is responsible for monitoring and moderating user-generated content across digital platforms, social media channels, and online communities to ensure compliance with company policies, community guidelines, and platform standards while maintaining a positive user experience.

Key Responsibilities

• Monitor and moderate content across social media platforms and digital channels.
• Review user comments, messages, posts, and reported content to ensure compliance with company guidelines.
• Remove, flag, or escalate content that violates policies, community standards, or legal requirements.
• Respond to customer inquiries, comments, and messages in a professional and timely manner when required.
• Escalate critical, sensitive, or high-risk cases to the appropriate stakeholders.
• Track moderation activities and maintain accurate records of actions taken.
• Identify trends, recurring issues, and potential risks affecting the brand's online presence.
• Collaborate with Marketing, Customer Service, and other departments to address content-related concerns.
• Support the management and growth of online communities by encouraging positive engagement.
• Ensure moderation decisions are consistent and aligned with company standards and brand values.
  
  

Requirements

• Bachelor's degree in Marketing, Business Administration, Mass Communication, or a related field.
• 1–3 years of experience in Content Moderation, Social Media Management, Community Management, or a related role.
• Excellent written communication skills in Arabic and English.
• Strong attention to detail and ability to make sound judgments.
• Familiarity with social media platforms and digital communication channels.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office applications.
  
  

Preferred Qualifications

• Previous experience in social media moderation or community management.
• Experience using moderation, CRM, or ticketing systems.
• Understanding of digital marketing and social media best practices.
  
  

Competencies

• Attention to Detail
• Communication Skills
• Problem Solving
• Critical Thinking
• Time Management
• Customer Focus
• Accountability
• Teamwork