MODERATOR

Key Responsibilities

• Content Moderation: Review user-generated content—such as posts, comments, images, and videos—to approve, edit, or remove it based on company guidelines.
• Community Management: Foster engagement by initiating discussions, answering user questions, and providing a welcoming environment.
• Conflict Resolution: Mediate disputes between users, address complaints, and de-escalate aggressive behavior fairly and impartially.
• Policy Enforcement: Identify and filter out spam, hate speech, inappropriate material, and fraudulent activity.
• Reporting & Tracking: Monitor community trends, track user sentiment, and report recurring issues to internal marketing or management teams.
• Escalation: Route complex legal, technical, or severe safety concerns to specialized support or legal departments.

Essential Skills & Qualifications

• Communication Skills: Excellent written communication and the ability to adapt brand tone.
• Good Judgment: Strong attention to detail and the ability to make objective, quick decisions regarding what is acceptable or harmful.
• Patience & Empathy: Ability to remain calm and professional, even when interacting with frustrated or hostile users.
• Familiarity with Platforms: Working knowledge of major social media channels (e.g., Facebook, X/Twitter, Instagram, TikTok) and backend moderation dashboards.

Pay: E£4,000.00 - E£6,000.00 per month

Work Location: In person