Mortgage Manager

About Holo:

At Holo, we’re on a mission to simplify homeownership through technology, expert

guidance, and transparency.

We operate across three core entities:

• Holo Mortgage – providing digital mortgage solutions tailored to each client
• Holo Concierge – our concierge-style service that partners with clients and real estate agents to help approved buyers find their dream home.
• Holo KSA – expanding our footprint and innovation into the Saudi market

With over 25 years of expertise and 24,000+ happy homeowners, we’ve mastered the

art of simplifying the homebuying journey. We’re building a smarter, faster, and more accessible way to own a home.

The Role:

The Mortgage Manager will oversee the end-to-end mortgage process, ensuring an exceptional customer experience while driving operational excellence. This role is crucial for managing mortgage product offerings and optimizing the digital mortgage journey. The ideal candidate will possess strong skills, a deep understanding of mortgage products and regulations in KSA, and a passion for leveraging technology to enhance service delivery.

Key Responsibilities:

• Follow up on leads in a timely manner, ensuring our clients are furnished with a range of mortgage options best suited to their needs.
• Manage inbound calls from generated leads and make outbound calls from generated leads
• Build a relationship of trust with clients and with our partners
• Educate our clients about mortgage products and procedures
• Have a good understanding of the mortgage market, rates, policies and loan processes
• Gather, analyze and present documents required for processing
• Visit and nurture our existing Real Estate partners weekly.

What We Are Looking For:

• Previous experience as a Mortgage Manager, Mortgage Consultant or Mortgage Broker
• In-depth knowledge of mortgage products, processes, and regulatory requirements in the Middle East
• CEMAP (not essential)
• Familiarity with digital mortgage platforms and CRM systems. Comfort with using technology to drive process improvements and enhance customer experience.

We are an equal opportunity employer that values diversity and inclusion. We are committed to equal employment opportunities and we want to ensure that our recruitment process is accessible to everyone. If you have a disability or additional need that requires reasonable accommodations during the process please do not hesitate to let us know. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.