Move Coordinator - Japanese Nationality

Qualifications

• Graduate or postgraduate of Business Administration or equivalent
• Japanese Nationality is mandatory
• 0-2 years' similar industry experience with customer service in logistics, moving services, or a related field
• Sales & Customer service skills are preferable
• High level of commitment and drive; outgoing and pleasant personality
• Strong organisational and time-management skills
• Excellent English communication and customer service abilities
• Proficient with MS Office applications and able to learn new software quickly
• Attention to detail and a commitment to maintaining high standards
• Ability to work independently and as part of a team

GAC Abu Dhabi is looking for candidates for the role of Move Coordinator - Japanese Nationality to be based in Abu Dhabi. Could it be you?

Job Responsibilities

• Preparation of Destination Rates: Compile and prepare destination rates for overseas agents to ensure competitive and accurate pricing.
• MATT Moving Systems Management: Oversee and monitor the Moving Systems management specific to the office, ensuring smooth operational flow.
• Import File Coordination: Manage and control all import files, ensuring they are processed efficiently and accurately.
• Timely Invoicing: Ensure all import files are invoiced in full and on time.
• Support Export Quotes: Assist Move Consultants in preparing accurate and competitive export quotes.
• Customer Service Coordination: Work closely with the Customer Service Supervisor to ensure seamless service delivery and customer satisfaction.
• Office Administration: Perform general office administrative tasks to support daily operations.
• Quality Assurance: Conduct site visits to ensure adherence to quality standards and GAC protocols.
• Reporting: Generate monthly reports on quality and site visit observations. Prepare an end-of-year report summarizing all quality-related aspects.
• Claims Management: Handle and manage all damage and missing claims, acting as the primary contact with insurance brokers. Ensure timely resolution of all claims.
• Quotation Conversion Monitoring: Review and monitor the quotation conversion ratio and implement strategies to increase the conversion of confirmed jobs.