Moving Help Phone Agent - Part Time (Remote)

Moving Help Phone Agent - Part Time (Remote)

U-Haul is looking for an organized, friendly, and motivated part time call center representative who can work remotely! A Moving Help Specialist supports customers in a high-volume call center environment via phone, chat, and email, with a focus on either phone or chat. This position entails helping customers book, edit, reschedule, and/or cancel Moving Help services, as well as resolving customer concerns efficiently. To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Support Specialist Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through phone calls, chats, and emails.
• Acknowledging and resolving customer complaints.
• Processing, rebooking, and modifying orders.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues and supervisors as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Minimum Qualifications:

• High school diploma or GED
• Ability to remain calm when customers are stressed or upset, while expressing sympathy, empathy and compassion
• Intermediate keyboarding and computer skills
• Ability to navigate and use multiple computer programs at once
• Active and attentive listening
• Experience working with customer support

Perks of joining the U-Haul fleet!

Compensation:

U-Haul offers part time Moving Help Specialists an hourly base pay of $15.00 when working remotely. Your base pay may increase as you learn and acquire additional job duties, and merit increases are given periodically based on performance. Note: Hourly base wage may be higher, depending on state or local minimum wage laws.

Exclusive U-Haul Benefits Designed for Your Success:

Get your career moving with a company that empowers team members to be the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be.

Scheduling Requirements:

The Moving Help team is available to assist customers from 6:00 AM - 4:00 PM via phone, and from 6:00 AM - 5:00 PM via chat.

• Part Time: Must be available at least 30 hours per week (the total number of hours scheduled each week will be based on business needs)
• Must be available to work at least one weekend day per week, either Saturday or Sunday (some shifts require both weekend days)
• Currently, shifts are available Monday through Sunday between 6:00 AM – 4:00 PM (Arizona time)
• Initial Education/Training hours: Monday through Thursday from 8:30 AM – 5:00 PM and Friday from 6:00 AM – 2:30 PM (Arizona time) for two weeks beginning Monday 7/13.
• Working holidays is required in order to provide support for our customers year-round. You may be scheduled to meet the Team and business needs.

Shifts Available:

• Phone Shift 1: Monday, Tuesday, Friday, Saturday, and Sunday between 6:00 AM – 12:00 PM
• Phone Shift 2: Monday, Tuesday, Wednesday, Saturday, and Sunday between 6:00 AM – 12:00 PM
• Phone Shift 3: Monday, Tuesday, Wednesday, Thursday, and Sunday between 10:00 AM – 4:00 PM
• Phone Shift 4: Monday, Tuesday, Wednesday, Saturday, and Sunday between 10:00 AM – 4:00 PM

A note about how we schedule: Preferences to work that aligns with the business need may increase the opportunity to be scheduled more hours. However, if preferences to work do not align with the needs of the business, the result may be less hours scheduled.

Work From Home Requirements:

• All work duties, including initial education, must be performed from your home address in a private, quiet workspace.
• Child-care and/or dependent arrangements must be made as if you were working in-person in an office environment. This position does not allow flexibility to be on-call care for others during work hours, either.
• A personal home computer that meets the technical requirements (listed below) is necessary for both the application process and for performing job duties.

Technical Requirements:

Computer requirements and internet speeds will be verified upon interview, if hired, and if ever experiencing difficulty/interruption. Additional requirements may apply.

Computer Specifications

• Operating System: Windows 11
• RAM: 16GB minimum (32GB recommended)
• Processor: CPU benchmark score of 6,000 minimum (10,000 recommended)
• Storage: SSD with at least 5GB free space

Additional Hardware (required)

• Webcam (external or built-in)
• USB headset (wired)

Internet Speeds

• Ping: under 100
• Download: 50MB minimum (100MB recommended)
• Upload: 5MB minimum (10MB recommended)

Suggested Equipment (not required, but recommended for better performance)

• Monitor or dual monitors
• External keyboard and mouse

Physical Demands:

The work involves light physical exertion, including sitting for long periods, focusing on a computer screen, and taking phone calls using a wired headset.

Applications are not currently accepted from Residents of: CA, CO, CT, HI, ME, MD, MA, MN, NJ, NY, OR, RI, WA, or the District of Columbia.

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

About Us

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.

U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.