M&R Coordinator

Main Purpose of the Role:

In concert with company policy; monitor, track and report the following; duplicate coding on all invoices related to reefer, genset & dry container repairs; vet all estimates related to repair; maintains all reefer, genset & OOS inventories; handles all bookings and manifests for reefers; invoices all M&R fueling gensets; processes invoices for the Branch.

Main Tasks:

• Ensure repair vendors submit damage estimates within 2 days of container arrival.
• Review submitted estimates to verify accuracy of repair codes and compliance with ZIM repair policies.
• Identify and apply any potential cost reductions or adjustments.
• Follow up with repair vendors to ensure they receive estimate approvals and expedite repair completion within 2 days plus designated task time.
• Review daily depot and terminal inventories to ensure systems are updated accurately with all damage related movements.
• Coordinate with the equipment team to reposition damaged containers to repair facilities.
• Review estimate for possible 3rd party claim.
• Gather documentation necessary for 3rd party claim.
• Notify liable party of 3rd party claim intent.
• Forward 3rd party claim documentation to head office.
• Vet and approve MNR related invoices.
• Resolve discrepancies by disputing or requesting revisions from vendors.
• Assist the trucking community by providing guidance on returning damaged equipment. Additionally, respond promptly to email inquiries regarding genset availability and requirements.
• Maintain cost savings initiatives.
• Reporting of the M&R cost savings.
• Provide backup support to the Cold Treatment Department and ensure all Cold Treatment reefers are successfully passed and cleared up by the USDA

Requirements:

• Academic education: Graduate from a technical school or two-year college or four years related experience and/or training; or equivalent combination of education and experience.
• Must be mechanically inclined preferably with knowledge of containers and chassis.
• Must be customer service oriented, attentive to detail, well organized, capable of multi-tasking, and flexible to change priorities.

Function:
Countries & Business Development