POSITION SUMMARY
Oversee, Support and Coordinate all key milestones to properly plan and manage all the aircraft maintenance and modification projects at the Embraer Owned Service Center.
JOB RESPONSIBILITIES
- Proven ability to support multiple projects with medium to high complexity. Consistent track record of on-time and on-quality delivery.
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Must have proven experience in critical chain management (buffer management) to assess project performance - emphasis on resource leveling.
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Developing and executing activities related to end-to-end program/project management, including project plans and estimates, scoping and requirements through implementation and deployment.
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Proactively manage work across different workforces if needed, monitor and report on execution of deliverables through all program/project phases.
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Ensure overall quality of the project and act as the escalation point of contact.
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Coordination across work streams for on-time delivery
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Overall program planning and status tracking using Microsoft Project & ProChain
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Management of deliverables (Fever Chart and Actual vs Plan project evolution)
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Communication to Client Leadership Teams
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Facilitate and organize meetings
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Risk/Issue management
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Status reporting to senior management
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Managing open items
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Organizing and planning activities
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Instructs/assists Production Control where required in assembling work packages.
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Assembles all necessary information and data to properly plan the project (i.e. MRB Task Cards, AMM references, SB's etc.). Instructs/assists Production Control where required in assembling work packages.
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Researches/verifies aircraft configuration and orders pre-draw materials and mod kits. Ensures required equipment and human resources are available to meet proposed schedule.
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Assigns work orders and task numbers to work packages in order of correct flow (CCPM).
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Develops work flow chart for project and updates it each day to track progress and problem areas.
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Monitors hours expended on flat rated jobs. Reports results daily to all managers to enhance project performance.
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Maintains a database of all work performed.
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Assists in labor and maintenance studies and provide historical data for support of Sales and Marketing activities.
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Prepares quotes for aircraft maintenance and various work scopes received from Sales and Marketing. Estimate materials or labor requirements.
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Acts as liaison between planning, the customer and operations.
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Creates flow chart based on required sequence of activities. Establishes labor-hour requirements for routine work. Identifies outside services when required.
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Updates work scope as CRI items develop. Updates flow chart and master task list.
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Ensures plan of work is followed. Tracks paperwork flow for accountability through Production Control.
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Assess cost effectiveness of projects or services, tracking actual cost vs. bids as the project develops.
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Prepare estimates used by management for purposes such as planning, organizing and scheduling work.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES
Education:
- Typically requires BS/BA Undergraduate Degree
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Critical Chain Project Management (CCPM) Experience required
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Strong PM skills needed to plan & manage a project rollout.
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PMP Preferred
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A&P License is also strongly preferred.
Experience
- Generally 5+ years of experience in the role of Aviation Field Project Manager or similar.
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Experience in aviation planning, customer support, and repair customer services activities.
Knowledge, Skills & Abilities:
- Possesses and applies a broad knowledge of principles and practices in their work assignments which typically are relatively complex in nature.
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Customer services techniques
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Critical Chain Process Management
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Aeronautical familiarization
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Intermediary computer skills - Office, (Excel and Word), Projects, Lotus Notes, internet
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Customer service oriented
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Good communication skills
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Able to work independently; team player
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Organized and detailed oriented.
Working Conditions / Environment/ Special Requirements
- Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations.
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As required by the position, must have the ability to wear a respirator as per OSHA 29 CFR 1910.134 "Respirator Protection" regulations with no restrictions that would prevent the proper use and/or seal of the respirator.
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Employees will be subject to the random drug and alcohol testing under FAA regulations
GENERAL COMMITMENT FOR ALL EMPLOYEES
- Commitment to company values and complies with department norms, policies, directives, and procedures.
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Incorporates Lean and P3E processes and concepts into daily activities.
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Strive for continuous improvement to processes and procedures.
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Honors and protects confidential and proprietary documents and information.
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Satisfies work schedule requirements.
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The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned
Embraer is an equal employment opportunity employer.