MSEP Potential Partner Specialist

Job Title: MSEP Potential Partner Specialist (Transitional to MSEP Specialist)

Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Headquartered in Woodbridge, VA, Zeiders employees support clients worldwide in behavioral health, career readiness, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service.

Summary - This is a contingent opportunity and would begin work upon the contract award.

Zeiders is proud to support the DOW Spouse Education Career Opportunities contract. The Military Spouse Employment Partnership (MSEP) department is fast paced, team oriented, and passionate group committed to supporting military spouses and their families with the strategic focus to reduce unemployment and underemployment for Military Spouses. This person will work as a full-time employee of Zeiders Enterprises, Inc.

We are seeking an MSEP Potential Partner Specialist who will later transition into an MSEP Specialist role.

The successful professional will initially focus as an MSEP Potential Partner Specialist to manage and execute the Department of War vetting process for potential partners seeking to join the Military Spouse Employment Partnership. This process includes initial program orientation and onboarding of new partners to program resources. The result of this work is that partners entering the program understand their commitments, program resources, and are prepared to fulfill the mission of MSEP in quantifiable ways. The Potential Partner Specialist will interface with MSEP Contract Program Manager, DOW MSEP program management, Potential Partner Recruiters and MSEP specialists supporting partner engagement.

Once transitioned to the MSEP Specialist role, this individual will perform strategic partner, installation, and program outreach support activities that expand key MSEP stakeholder relationships, provide sustained program engagement and support overall operations of the MSEP program.

Essential Duties and Responsibilities

MSEP Potential Partner Specialist (initial duties):

Work with DOW, MSEP Operations team and MSEP leadership to develop strategy and tactics to vet, train and on-board career accelerator hosts, potential and new partners. Duties include but are not limited to:

Client Relationship Management:

• Be a primary spokesperson for the program to potential partners. Answer incoming calls to the dedicated Potential Partner 800 telephone service. Communicate clearly, accurately, and in detail all aspects of the program structure, benefits, as well as stakeholder commitment to MSEP.
• Provide pre-screens interviews, corporate research, and review for all potential partner applications against established criteria and create application package for DOW review.

Special Event Support

• Provide support for annual MSEP New Partner Induction Ceremony & Partner meeting, providing necessary partner data support, program support and onsite event customer relations.
• Coordinate and facilitate DOW corporate and federal interview sessions between government POC and potential partner organizations.

Support Business Objectives:

• Ensure operational performance, deadlines, quality control, and other performance standards are met.
• Create and maintain program efficiencies through consistent workflows; application of appropriate resources; implementation of new training; ongoing evaluation; metrics; and development of process improvement when necessary.

Data Management, Reporting and Computer Savviness:

• Document and update the system of record) with all pertinent application and metrics data. Maintain vetting records and reporting as required.
• Maintain integrity of program databases/metrics and implement quality assurance process in coordination with contract leadership to ensure all materials are client ready.
• Provide updates for SECO/MSEP weekly and monthly contract reports.

MSEP Specialist (duties following transition):

Client Relationship Management:

• Establishes productive, professional relationships with key personnel in assigned Military Spouse Employment Partnership accounts.
• Proactively create and execute a strategic marketing plan of action for partners based on client requirements and performance objectives.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis.

Convey our Value Proposition

• Train and educate new corporate partner representatives on the MSEP program.
• Builds and maintains relationships and regular communication with installations POC’s.
• Manage and execute new stakeholder onboarding in coordination management to include project plan development, quality control, client meetings, coordination with the learning and development team.

Outreach/Program Ambassador

• Provide support and actively participate in outreach events such as career fairs or information sessions both in person and in a virtual environment.
• Liaison for employment connections for spouses with installations and other stakeholders.
• Facilitate collaborations between installations and MSEP partners and stakeholders.
• Coordinating communication materials in preparation and at events and coordination of logistics for webinars and ad hoc partner meetings.

Support Business Objectives

• Proactively conduct research and maintain a thorough understanding of stakeholder business lines, industry trends, and current events, and use this knowledge to develop strong collaborative stakeholder relationships.
• Coordinate with the Annual Meeting/New Partner Induction lead to provide content recommendations, necessary partner data, and onsite support.
• Ensure operational performance, deadlines, quality control, and other performance standards are met.

Data Management and Computer Savviness:

• Document stakeholder information through internal extranet and client provided account management system.
• Maintain integrity of program databases/metrics and implement quality assurance processes in coordination with quality team to ensure all materials are client ready.

Required Education and Experience Qualifications

• Bachelor’s degree in human/social services, education or related field OR four (4) years’ experience providing, social services, behavioral health or adult training.
• business marketing or customer relationship management.

• Three (3) years' experience in curriculum development, training and delivery, public speaking, group presentation and facilitation skills, preferable in an adult education, or professional setting
• Two (2) years' experience supervising or overseeing the delivery of social services and/or education programs, systems and services.

• Experience maintaining program data, metrics, and documentation in system-of-record platforms, with a strong focus on data integrity, reporting, and quality assurance.
• Experience supporting programs in government, nonprofit, or highly-regulated environments.
• Excellent written and verbal communication abilities and etiquette.
• Proficient in Microsoft Office to include Outlook, Word, PowerPoint, and Excel with at least two years’ experience using these applications.
• Excellent problem-solving and critical thinking skills.
• Excellent interpersonal skills with a strong focus on customer service and teamwork and collaboration.
• Strong technology skills, as well as ability to navigate multiple computer systems simultaneously.
• Strong organizational and time-management skills with the ability to oversee and balance multiple priorities and projects concurrently in a fast-paced environment.
• Knowledge of the mobile military culture and lifestyle.

• Position requires travel to Career Fairs, Networking events and/or industry trade shows as assigned. Travel could be 10 – 25% of position depending upon event supported, region supported and/or industry assignment.

Preferred Qualifications:

• Former military or military spouse, Veteran or Wounded Warrior.

Other Requirements:

• You will need to complete and clear the full government background check process based on your role.
• This position requires access to U.S. Government facilities and systems and requires U.S. Citizenship, a valid driver's license, transportation, and auto insurance.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as a part of a team.
• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service – Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Physical Demands: This position is remote and the employee should ensure a quiet workspace with minimal distractions. Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers, and other office equipment. The employee must occasionally lift and/or move up to 15 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The work environment characteristics described here are representatives of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer.

Compensation is based on geographic location and experience. Wages are available upon request.