MST Product Analyst-Engagement Maintenance

Supervising Associate – SAP/ERP Product Analyst – Engagement Maintenance

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support our 400,000 EY people. As part of a joint Finance/Enterprise Technology organization called the Mercury Support Team (MST), you’ll be at the forefront of enabling innovative technologies that support our core operating processes across the Opportunity and Engagement Lifecycle.

Our aim is to create a superior customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and stable operational solutions. You will work with technologists and business experts to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices and the chance to make a real impact.

The opportunity

We are seeking an SAP Engagement Maintenance Product Analyst that is a highly skilled role with SAP/ERP functional and technical skills across all aspects of Product Management / Product Operations paired with expertise in a large global organization.

In this role you will support critical elements of the global operational stability of the SAP/ERP Engagement Maintenance product suite. This includes monitoring, maintenance and resolution of systems incidents and outages as well as playing a role in the successful delivery/deployment of Engagement Maintenance enhancements, configurations and product releases. Candidate must be a self-starter with global SAP technical and business process experience.

This role will report to the Assistant Director, Engagement Maintenance Product Manager.

Your key responsibilities

Core

• Understand and support documentation of business processes, workflows, and requirements to ensure ERP components align with organizational goals and operational needs.
• Develop detailed functional specifications for SAP CPM components, including user stories, use cases, and acceptance criteria for new features, configurations, technical fixes and enhancements.
• Provide support to the lead Product Manager and Assistant Product Manager in their interactions with business / finance stakeholders and the technical team, facilitating communication and ensuring mutual understanding of requirements and constraints.
• Support the product update and enhancement lifecycle with emphasis on demand, requirements, validation, and securing business signoff
• Support requirements review, validation activities, test case reviews, and user acceptance testing for new features rolling out across SAP CPM product suite
• Ensure that SAP components adhere to industry best practices, regulatory requirements, and internal policies.
• Monitor the effectiveness of SAP components in supporting business operations and report on their impact and ROI.
• Monitor impacts to other processes and products that may stem from changes they promote across the SAP CPM product suite
• Team with other technical teams and business stakeholders to manage/monitor functional incidents and service requests through full lifecycle (through closure)
• Provide technical incident, service request, and problem tickets management oversight and prioritization
• Provides global, cross border major incident oversight and communicates status to the global business in a timely manner
• Adheres to SLA compliance for all workloads and re-prioritizes tickets if necessary

Skills and attributes for success

• 3+ years of experience in a large business system environment, performing business analysis, business development, and/or project systems management
• 3+ years of experience in SAP CPM solutions.
• Direct experience in supporting Engagement Maintenance operations for a global professional services organization (Big 4 experience preferred)
• SAP certification preferred
• History of working credibly with senior stakeholders
• Exceptional verbal and written skills including strong cross-cultural communication and the ability to draft effective communications
• Ability to work with people in a variety of cultures, countries and time zones
• Knowledge of Artificial Intelligence, BOT Framework and Machine learning

To qualify for the role, you must have:

• Creative and self-starter mindset with strong analytical and quantitative skills to operate, at times, without direct supervision on multiple complex projects and tasks, and their shifting priorities in parallel.
• Effective listening skills and display openness to other people's ideas and thoughts.
• Ability to deal efficiently with escalations, conflicts and difficult situations/people under pressure.
• English language skills – exceptional written and verbal communication.
• Flexibility to work out of regular office hours to cater to the global organization needs.

Ideally, you’ll also have

• Prior experience working for a large, global organization with a complex environment

Education:

• Bachelor’s degree in finance, business, computer science or a related discipline, or equivalent work experience

Experience:

• 3+ years of relevant experience in an ERP/SAP function
• Possession of a current (non-expired) professional, industry recognized certification preferred

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• 
  Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.