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Multilingual Support Analyst
JOB_REQUIREMENTS
Hires in
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Employment Type
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Company Location
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Salary
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Provide Level 2 technical support for hardware, software, network, and application-related issues
- Handle escalated tickets from L1 service desk and ensure timely resolution
Communicate effectively with end users via phone, email, and remote tools
Troubleshoot incidents, perform root cause analysis, and implement preventive measures
Escalate complex issues to L3 teams or relevant support groups as required
Document all incidents, resolutions, and updates in the ticketing system
Adhere to defined SLAs and maintain a high level of first-time resolution
Collaborate with global support teams and contribute to knowledge base creation
Follow ITIL processes for incident, problem, and change management
Location
Bengaluru
Job Function
IT INFRASTRUCTURE SERVICES
Role
Engineer
Job Id
377111
Desired Skills
ITIL | Service Desk
Desired Candidate Profile
Qualifications : BACHELOR OF ENGINEERING
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