MV Research Specialist I

MV Research Specialist I 640 SERVICE OKLAHOMA MV Research October 18, 2025 Full time Regular AGENCY SUMMARY
The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state.

This position has an annual rate of $36,400.00.

The Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans. The Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan. Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave. Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.

• Reviews and records of all brands listed on titles to protect Oklahoma customers by updating the National Motor Vehicle Title Information System.
• Provides research on title records, including title history, missing liens, odometer discrepancy, VIN discrepancy and other record requests.
• Responds to questions and inquiries via telephone, mail, fax, MLA messages, email for licensed operators, lien holders, other states, and stakeholders.
• Provides routine interpretation of tax laws and refers complex questions to the appropriate division personnel.
• Reviews documents related to the issuance of vehicle, boat and motor titles to ensure accuracy and compliance with tax laws.
• Identifies discrepancies reported in tax documents.
• Reviews documents related to foreclosure actions on vehicles, boats and motors to ensure accuracy, and compliance with tax laws.
• Approves the foreclosure action and notifies the customer.
• Reviews issued titles from both tag agents and agency personnel to ensure such actions were in accordance with applicable tax laws.
• Prepares research request documents for imaging.
• Assists with special projects as assigned.
• Other duties as assigned.

• Knowledge of office practices and procedures.
• Skilled in accounting terminology and the maintenance of records.
• Ability to provide excellent customer service while resolving inquiries.
• Ability to read, comprehend and apply various rules and regulations.
• Proficient in inspecting and verifying records.
• Ability to communicate effectively, both orally and in writing.
• Establish and maintain effective working relationships with others.

• The Level I is an entry-level position where employees are responsible for performing various routine duties related to MV functions.

• An associate’s degree in accounting, business administration, public administration or a closely related field
• OR two (2) years of experience in bookkeeping, customer service, accounts maintenance, or closely related work for each year of the required education.

• The schedule for this position may vary and require flexibility, including some early or late shifts, weekends, and occasional overtime, based on the needs of the agency.
• This position will not require travel.
• This position works in a comfortable office setting with a computer for a large percentage of the workday.
• This position requires employees to be able to stand up to eight hours a day and lift 10-50 pounds on a regular basis, with assistance as needed.