N99568 Telecommunications Analyst I - Tahlequah Campus

Information Technology Services - Tahlequah Campus

JOB SUMMARY

This position is responsible for the maintenance of the university’s telecommunication equipment, networks and systems.

MAJOR DUTIES

Analyze and troubleshoot telecommunication issues.
Install and replace telecommunication equipment.
Repair and support telecommunication networks.
Works closely with the Service Desk, performs adds, moves and changes, related to the university telecomm equipment.
Creates and maintains system documentation for Voice Telesom and Emergency management.
Maintain and upkeep telecommunications closets.
Build, install, and maintain cable infrastructure and network hardware databases.
Respond to and resolve service disruptions.
Monitor and maintain Data Center environmental controls.
Maintain the IT infrastructure equipment database.
This position keeps Service Desk management and the other team members, informed about product changes for telecommunications peripheral equipment they order, updates the technical rules they use to assist with problems.
The position also supports and must greatly contribute to a collaborative customer service team environment, proactively sharing information across the team. Establishing documentation, workshops with team members and enhancing an interactive team setting with consistent knowledge sharing.
Perform related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION

Knowledge of the installation, maintenance and repair of telecommunication devices.
Extensive knowledge of principles of computing and communications networks.
Knowledge of telecommunication networking principles and practices.
Knowledge of customer service principles and practices.
Skill in the installation, repair and maintenance of telecommunication devices, systems and networks.
Skill in the use of a variety of diagnostic and repair equipment.
Skill in interpersonal relations and in dealing with the public.
Skill in oral and written communication.

SUPERVISORY CONTROLS

The IT Infrastructure Director assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES

Guidelines include equipment operation and maintenance manuals and department policies and procedures. These guidelines require judgment, selection and interpretation in application.

COMPLEXITY/SCOPE OF WORK

The work consists of varied duties in the maintenance of university telecommunications networks. The variety of devices to be maintained contributes to the complexity of the position.
The purpose of this position is to install, maintain and repair telecommunication devices, systems and networks. Success in this position contributes to the efficiency and effectiveness of a variety of university operations.

CONTACTS

Contacts are typically with co-workers, other university personnel, faculty, staff, students, vendors, and members of the general public.
Contacts are typically to give or exchange information, to resolve problems, or to provide services.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

The work is typically performed while sitting at a desk or table or while standing or walking. The employee frequently lifts light objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and distinguishes between shades of color.
The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

None.

MINIMUM QUALIFICATIONS

Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.
Possession of or ability to readily obtain a valid driver’s license issued by the State of Oklahoma for the type of vehicle or equipment operated.

PREFERRED CERTIFICATIONS

CCNA, Security+, Network+, A+, Microsoft Certificate

Annual salary of $34,356.00 with excellent benefits, including generous leave time.
Anticipated hire date: 02/01/2026
Applications accepted until: 01/11/2026
Note: Posting will close to applicants at 11:59 pm, CST, on the date above.

To complete the application process, it is critical to create a profile.

Notice to applicants

It is Northeastern State University’s policy that all newly hired employees must provide an original social security card during the hiring process. Failure to provide an original social security card will delay the hiring process and ability to begin employment.
Applicants must be currently authorized to work in the United States on a full-time basis.