National Account Manager - Security

National Account Manager - Security

Prosegur is seeking a National Account Manager to oversee operations for a key national client while directly managing the client site located in Connecticut. This is an on-site leadership position responsible for ensuring operational excellence, client satisfaction, and performance consistency across multiple client locations nationwide.

This role merges the responsibilities of a General Manager with the strategic oversight of a National Account Manager. The ideal candidate is a results-driven leader who excels in balancing daily site operations, team leadership, and executive-level client relations.

The position reports directly to the Senior Vice President of National Accounts, with a dotted-line reporting relationship to the Senior Vice President of the Northeast.

Key Job Duties and Responsibilities:

Client & Account Management-

• Serve as the primary liaison between client executives, Prosegur leadership, and field operations teams.
• Develop and execute client-specific strategies leveraging hybrid security and technology-driven solutions.
• Maintain proactive, high-level engagement through regular meetings, business reviews, and strategic planning sessions.
• Ensure compliance with contractual, reporting, and performance requirements across all client sites.
• Identify and pursue opportunities to expand services and strengthen long-term client partnerships.
• Oversee contract adherence, invoicing accuracy, collections, and overall account profitability.

Operational Leadership:

• Directly responsible for the on-site operations for the HQ location and oversight of the other facilities across the country, ensuring full compliance, staffing coverage, and service quality.
• Manages all Account Managers across other locations in conjunction with the local General Managers.
• Partner with Human Resources and regional leadership to align workforce planning, staffing, compliance, and employee relations.
• Ensure adherence to corporate policies, safety standards, and regulatory requirements.
• Oversee recruitment, onboarding, and performance management of field personnel to meet operational and client needs.
• Track and analyze Key Performance Indicators (KPIs) using systems such as WinTeam and Power BI to drive performance improvement.
• Provide clear communication, coaching, and corrective action to maintain accountability and operational discipline.
• Support the rollout of company-wide initiatives and process improvements designed to enhance service delivery and efficiency.

Financial & Business Management:

• Maintain full P&L ownership for assigned accounts, ensuring fiscal responsibility and profitability.
• Forecast labor costs, manage overtime, and control expenses to achieve margin goals.
• Collaborate with controllers and finance teams to ensure accurate and timely financial reporting.
• Leverage data analytics and reporting tools to identify trends and drive business performance.

Leadership & Collaboration:

• Foster a culture of teamwork, professionalism, and continuous improvement across all assigned teams and client locations.
• Lead effectively during high-pressure or crisis situations, demonstrating sound judgment and clear, empathetic communication.
• Collaborate with cross-functional leaders to share best practices, align strategies, and strengthen national client partnerships.

Qualifications:

• 5–7 years of progressive leadership experience in security, facilities management, or related operations, including multi-site management.
• Demonstrated success in client relationship management and operational leadership.
• Proven experience with P&L oversight, financial forecasting, and performance optimization.
• Proficiency in Microsoft Office Suite, WinTeam, and Power BI (or comparable analytics tools).
• Exceptional written, verbal, and interpersonal communication skills with executive presence.
• Excellent organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Strong decision-making, conflict resolution, and influencing skills.
• Entrepreneurial mindset with high accountability and results orientation.

Core Competencies:

• Client Focus & Relationship Management
• Results Orientation & Accountability
• Financial Acumen & Business Insight
• Time Management & Prioritization
• Pr

At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As the 3rd largest security services provider, our 175k+ team members in 36 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful ‘Hybrid Security' solutions for Prospects.