National Customers Manager - Mandarin Speaker

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

Overall Role Purpose

• Responsible for developing and achieving revenue and profit contribution objectives from a group of customers in a specific sector or Industry.
• The Sales Representative must ensure that he receives the highest levels of service from the Network, use a consultative selling approach, and follow the DHL Global Sales Process.

Your Tasks:

• Gain new business across the entire product portfolio through negotiation at the appropriate level within existing and potential customers’ organizational structures. Effective use of company resources including, department heads and area / regional resources to achieve objectives. Apply externally negotiated arrangements as advised.
• To maintain existing customers of DHL, maximizing loyalty, and ensuring service standards are exceeded at all times. Aim is to build "partnership" relationships with strategic customers, ensuring that contacts at various levels are nurtured. All service failures must be followed up with visits, with communication to the Customer Service / Channel Manager through to resolution.
• To ensure regular visits to major competitor customers are undertaken ensuring that DHL is well placed to take on the business should a change in circumstances (service / pricing / opportunity) permit this. Ensure that intelligence data regarding these accounts is recorded in the Country’s database.
• Meet or exceed all targets and objectives allocated to his portfolio.
• Manage the development and delivery of services and solutions that provide consistency and re-usability to enable customers to achieve corporate objectives and gain competitive advantage through the application of Supply Chain Solutions to their business.
• Manage the effective segmentation of each customer to fully understand the customer’s needs and to ensure DHL is targeting the right type of business to achieve long-term profitability objectives.
• Identify, establish and manage multi-tiered relationships across customer and DHL organizations to ensure a long-term business partnership and achievement of corporate goals.
• Lead and manage customer presentations and proposals, ensuring there is a common understanding of service expectations and solutions, both with the customer and DHL.

NATURE AND SCOPE:

The National Customer Manager is responsible for the profitable growth and development of the allocated customers. This requires a detailed study and understanding of these customers' shipping requirements in order to provide customized time and day definite services, encompassing logistics and distribution services.

The National Customer Manager is responsible for managing the assigned customer base to maintain and grow the DHL market leadership position and achieve individual targets while meeting key customer needs.

a) Reporting Relationships:

This position reports to the Area Sales Manager.

b) Contats :

• SA Channel members
• SA Sales Team
• SA Management Team
• SA Services and Finance Teams

c) Problem Solving:

This position will be the prime customer contact whenever DHL business is at risk due to issues such as competitive actions, dissatisfaction with DHL service etc. The job holder will have to resolve those problems in the most efficient way in order to retain the customers.

d) Decision Making :

The job holder will have to make decisions during negotiations with customers related to volume and discount levels as well as additional services offered. The Business Development Manager will propose discount agreements to the Commercial Director for approval.

e) Planning and Organization:

The job holder has to establish actionable sales plans for managing prospects and existing customers. He/she will have to plan and organize himself in the most effective way and effective pipeline, route planning and call cycle, thereby covering the assigned clientele base. The job holder will have to organize time effectively to reach agreed revenue and profitability targets as well as the agreed commercial productivity standards.

f) Job Challenge:

The key challenge of this job is an effective self-management and other resources to deliver the agreed levels of revenue and profit in the assigned industry, whilst meeting key customer needs. He/she deals with a wide range of nationalities inside and outside the company and is required to understand the cultural differences that may exist. Thus, being an advocate for the Relationship Channel within DHL and being the advocate for DHL to the customer.

Your Profile:

• Bachelor's degree holder preferably in business management.
• Professional certification in business management.
• Minimum 5 years sales experience preferably in commercial logistics or supply chain management.
• Commercially orientated
• Proven high performance of managing multinational, complex logistics accounts in a service industry would be an advantage.
• Computer literate
• A proven track record in over achievement of objectives
• Strong numeracy and presentation skills
• Excellent planning, organizing and time management skills
• Ability to manage / lead.
• Relationship building and proven strong negotiation skills
• Ability to influence internally and externally
• Excellent communication and analytical skills
• Customer focus (Internal & External)
• Personal Motivation and drive
• Account Management ability
• Strong written and verbal communication skills are essential
• Strong Analytical skills
• Advanced MS Office knowledge and skills and Intermediate Presentation skills.
• Advanced MS Excel skills and minimum of intermediate knowledge of formulas.
• Fluent in English, Mandarin and Arabic language is an added advantage.
• Critical thinking
• Mathematical skills
• Attention to detail
• Be an effective team player with ability to work under own initiative
• Effective problem-solving skills to identify and solve challenges.
• Ability to work on a team and independently
• Strong organizational skills
• Have Completed a minimum of 18 months in the current role or have obtained pre-authorization from the line manager to apply.

Our Offer:

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit program.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!