National Product Trainer – TMTI

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity:

This field-based position is responsible for supporting Abbott’s MitraClip & TriClip Valve Repair Systems (TMTI) and structural heart imaging solutions through Physician and Field Representative training to optimize procedural outcomes and efficiencies. This position is US geographically field-based and spends significant time in the field with internal and external customers. Strong organizational, communication, leadership and teamwork skills are required. The position requires experience and knowledge to integrate with Commercial Sales Teams, Clinical Science, Global & US Marketing, Regulatory, R & D, the broader SH Training team, and other cross functional business partners as required. This position may also require project-based international travel for global training curriculum and program development and/or support.

This position is accountable for US MitraClip & TriClip product and structural heart imaging technical training of field and customers to ensure optimal outcomes with appropriate compliance. In-depth product knowledge, structural heart imaging, program management, and commercial training skillsets are required. Ongoing cross-functional team partnerships with Commercial leadership, MD KOLs, Marketing, R&D, Clinical Engineering, Clinical Science, Quality, and others are also critical for successful plans and implementation. Field-based customer interactions for training and challenge case diagnosis/solutions will also facilitate optimal clinical outcomes & efficiencies. All locally learned training and best-practices will be transformed into training curriculum.

What You’ll Work On:

This position delivers product and therapy training for customers and/or employees. Provides feedback regarding effectiveness of programs and makes recommendations to increase effectiveness and efficiency.

• Supports with the execution of training events and courses for HCP and new/existing employees.
  Including class, people, strategy and business, incorporates feedback to continually improve program.
• Implements training strategies and plans to support customer and/or employee training activities including front-of classroom and field observation activities.
• Acts as a central point of contact for Field Sales Representatives including new employees and serves as a liaison to training program managers.

What You’ll Do:

As a member of the Structural Heart Training team, the job requires the following responsibilities:

• Teamwork
  • Building new therapies requires an ability to work collaboratively with other US-based training team members, cross functional team members, and global counterparts and it is imperative to possess excellent communication and organizational skills, an ability to collaborate and work effectively in a team environment, and excellent attention to detail.
  • Providing input to R&D on product design and testing as needed
  • Collaboration and alignment with commercial leadership and marketing.
  • Member of R&D product design teams as needed
  • Collaborate with imaging vendors to help support training courses and procedures
• Leadership skills
  • Drive alignment with sales leadership on key strategic training needs (new hires/sites, product launches, challenging outcomes, etc).
  • Ability to work confidentially for individual product performance assessments and coaching.
  • Collaboration with KOL physicians and Abbott cross-functional teams (R&D, Clinical, Marketing, etc) for alignment on critical training initiatives.
• Interpersonal, Presentation, and Implementation Skills
  • Work one-on-one with physician heart team members to support outcomes and efficiencies along with best practices
  • Present and train at customer educational program
  • Product, procedure, and imaging training content creation.
• Program and Project Management
  • Own local training course design, presenter, content, and logistics as needed to support the Commercial Sales team for local TEER procedures
• Analytics
  • Monitor product performance outcomes for additional training or product design input.
• Content Creation
  • Assist with the Development of global and US training curriculum for commercial devices.
  • Working with KOL thought leaders, R&D, Training, Marketing, and Clinical Engineering to create new training content
  • Create training content relevant to the therapy and interventional echo imaging for structural heart procedures, particularly with 2D/3D TEE and ICE

Position Accountability/Scope

This position is accountable for building the MitraClip and TriClip Transcatheter Edge to Edge Repair (TEER) therapies. Team members will collaborate with global KOLs, Global and US Training members, Clinical Science and others to refine key learnings on patient selection for clipability and procedural approaches (steering and echo) to ensure regurgitant reduction and durability. Key learnings will be incorporated into product design, IFU updates, and training curriculum (both mandatory and supplemental). Field-based customer interactions for training and challenge case diagnosis/solutions will also facilitate optimal clinical outcomes & efficiencies.

Required Qualifications

• Bachelor’s Degree preferred or relevant experience demonstrating the equivalent skills.
• Minimum 5 years of related experience.
• At least 2 years’ experience in a field-based sales/service/support role necessary.
• Must understand basic learning principles and adult learning theory.
• Presentation skills, and consultative skills necessary.
• Must have diagnostic product knowledge.
• Person has a demonstrated, proven track record of driving for results.
• Strong preference will be given to candidates with extensive clinical, 1 year of Abbott case proctoring experience in the Structural Heart for MitraClip
• Significant experience and understanding of concepts relevant to structural heart imaging
• Interventional echo imaging experience necessary, particularly in 2D/3D TEE and ICE
• Direct experience working with physician customers. A clinical background and/or strong clinical knowledge and aptitude.
• Strong communication skills, specifically an ability to deliver effective training to large and small audiences.
• Ability to work with several levels within the organization and in cross functional teams.
• Solid understanding and application of business concepts, procedures, and practices.
• Working knowledge of Microsoft office applications.

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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The base pay for this position is $97,300.00 – $194,700.00. In specific locations, the pay range may vary from the range posted.