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Negotiations Case Manager – Personal Injury

Charlotte, United States

Negotiations Case Manager – Personal Injury
Location: Charlotte, NC | Schedule: Mon–Fri, 8:30 AM – 5:30 PM | Full-Time, Exempt

Speaks Law Firm is seeking a detail-oriented and proactive Negotiations Case Manager to join our team. In this client-focused support role, you’ll manage cases through the demand, negotiation, and settlement phases, ensuring the best outcome for our clients.

No phone calls or recruiter inquiries, please.

Responsibilities
Demand & Negotiation Support
  • Serve as the primary point of contact for clients during demand, negotiation, and settlement phases, providing frequent case updates and answering questions.
  • Prepare, review, and update balance checks for all active files.
  • Secure updated lien and provider information, excluding Medicare/Medicaid.
  • Maintain accurate documentation in Needles/Neos case management software.
  • Draft initial settlement statements, document all offers, and process reduction requests as authorized.
  • Follow up on outstanding documentation (medical bills/records, Rule 414 info, lost wage docs, opinion letters).
  • Coordinate scheduling of calls, meetings, and settlement conferences.
  • Maintain active communication with insurance adjusters, defense counsel, subrogation vendors, and lien holders.
Settlement & Disbursement
  • Ensure timely receipt and processing of settlement checks, releases, and supporting documents.
  • Prepare and finalize closing documents and disbursement paperwork.
  • Conduct client disbursement appointments (in-person) and review settlement details.
Case Management
  • Review and update case notes, track deadlines, and ensure all outstanding items are managed effectively.
  • Collaborate with attorneys, negotiators, and administrative staff to move cases efficiently toward resolution.
  • Quickly escalate concerns or delays to the supervising attorney or negotiator.
Qualifications
Required:
  • 3+ years of legal experience in personal injury case management.
  • Familiarity with lien resolution, Rule 414, and medical billing/reductions.
  • Strong attention to detail and organizational skills.
  • Excellent verbal and written communication skills.
  • Proficiency with Microsoft Office and case management software.
  • Ability to manage a high volume of active cases in a deadline-driven environment.
  • Professionalism, empathy, and client service orientation.
Preferred:
  • Paralegal certificate.
  • Experience with Needles/Neos software.
Why Join Speaks Law Firm?
At Speaks Law Firm, we don’t just manage cases—we help people rebuild their lives. Our culture is rooted in compassion, advocacy, and continuous growth. We offer:
  • Competitive salary (DOE & qualifications)
  • Comprehensive benefits: medical, dental, vision, 401k, employer-paid life insurance
  • Paid time off and parental leave
  • Opportunities for professional development and advancement
  • A collaborative, supportive, growth-driven environment
About Us
Mission: Help victims recover physically, financially, and emotionally.
Values: Improve, Learn, Respect, Communicate, Overcome, Exceed, Serve, Connect.

How to Apply
If you are a dedicated negotiations case manager seeking meaningful work and professional growth, we'd love to hear from you. Please submit your resume and a brief cover letter outlining your experience and interest in this position.

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