Neighborhood Improvement Officer

JOB
The City of Diamond Bar seeks highly motivated, customer service oriented and experienced professionals to join the Community Development Department as a Neighborhood Improvement Officer.The Neighborhood Improvement Officer will, under direct or general supervision, administer the City’s code enforcement program, including the identification, investigation and correction of violations of the City’s municipal, building, zoning, occupancy, signage, housing, and health and safety codes and ordinances; investigate citizen complaints of public nuisances and quality of life issues and seeks voluntary compliance or issues citations and initiates abatement procedures; and perform related work as required.

EXAMPLE OF DUTIES
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position. 1. Receives, records, and investigates complaints from the public at the front counter, on the phone, via email and the City’s online portal, regarding violations of municipal codes, ordinances, standards, health and safety regulations, and water quality regulations; provides information to violators, the general public, business community and other government agencies regarding codes, laws and ordinances. 2. Initiates code enforcement cases during routine patrols of assigned areas of the City, as well as all other times when on duty and in the field.3. Documents violations by securing photographs and other pertinent data; researches ownership records, prior complaints, municipal codes and ordinances, and state regulations to establish whether a violation has occurred.4. Conducts on-site inspections and re-inspections when investigating and responding to public complaints or conducting surveillance in the field; determines existence and types of potential code violations.5. Initiates contacts with residents, business representatives and other parties to explain the nature of incurred violations and to encourage compliance with municipal codes, ordinances, and community standards; recommends corrective actions in order to bring about compliance; determines time frames for compliance; assists homeowners and businesses to obtain compliance.6. Responds to inquiries from and advises property owners and the public regarding compliance with zoning regulations, property maintenance standards, regulatory practices, and currently active code enforcement cases.7. Maintains complete records of complaints and inspections; prepares monthly and quarterly reports of Code Enforcement activities. 8. Prepares stop-work orders, notices of violation and citations according to applicable codes and regulations; issues letters to property owners notifying them of violations; as appropriate, affixes notices and orders on property to abate fire and public safety hazards and public nuisances. 9. Conducts research regarding property ownership and applicable codes.10. Meets and coordinates with Planning, Building and Public Works staff regarding complaints; coordinates enforcement activities with the Sheriff’s Department, the Fire Department and other governmental agencies.11. Prepares detailed reports and declarations for the Hearing Officer and City Prosecutor.12. Presents testimony at nuisance abatement hearings. 13. In cases where the City files a criminal complaint, monitors progress of the criminal complaint, maintains contact with the City Prosecutor regarding progress, makes recommendations regarding plea agreements and orders sought, keeps prosecutor apprised of property owners’ progress or lack thereof regarding court orders or judgments.14. Assists management by providing information used in preparing or revising City ordinances.15. Closely monitors business permit and licensing activities to assure that parties will understand and comply with City neighborhood improvement standards and code requirements.

SUPPLEMENTAL INFORMATION
Candidates whose education, experience and/or training appear to be best qualified will be invited to participate in an Oral Interview: 100%.The top candidate(s) will be required to successfully pass a criminal background check, verification of work experience, and submit an official copy of educational transcripts verifying obtained degrees or certificates as indicated on the employment application. The selected candidate will be required to successfully pass a medical examination after a conditional job offer is made.