NetSuite Business Analyst

ABOUT HANDSOME BROOK FARMSHandsome Brook Farms, a certified B Corp™,is a pioneer in pasture-raised organic egg production. Founded in upstate New York with just five hens, we have grown into the nation's leading producer of organic pasture-raised eggs with partner farms in 10 states. Dedicated to acting handsomely in all aspects of operations, Handsome Brook Farms is committed to treating farmers, animals, and the land with the utmost respect. Our mission is to provide consumers with a clean, responsibly-raised source of protein that they can trust—from coop to carton. As a certified B Corp since March 2021, Handsome Brook Farms upholds the highest standards of social and environmental performance. In 2022, we acquired The Farmer's Hen, expanding our grower network and diversifying production and distribution to include Organic, Conventional Free Range, and Cage-Free eggs. In 2024, we decided to add company-owned farms to our operations. This allows us to deepen our connection to the land, transition certain acreage to organic, and ensure that every step of the process reflects our unwavering commitment to sustainability and animal welfare. In 2025, we are further expanding into processing our eggs at our own facilities

Job Title: NetSuite Business Analyst
Location: Remote (applicants near Knoxville, TN or Atlanta, GA will be prioritized)
Type: Full-Time

About the Role

We're seeking a highly organized, detail-oriented Business Analyst to own item-master data in NetSuite, provide hands-on support for NetSuite and RF-Smart users, and travel to our facilities to train staff and document standard operating procedures.

Key Responsibilities

Item Master Data Management

• Own creation, maintenance, and governance of item records across all subsidiaries, locations, and business units.
• Enforce naming conventions, categories, units of measure, costing methods, and other critical attributes.
• Audit regularly for duplicates, inconsistencies, or outdated entries, and remediate data issues.
• Manage item lifecycles: new requests, modifications, discontinuations, and reactivations.

NetSuite & RF-Smart Support

• Serve as primary point of contact for end-user questions in NetSuite and RF-Smart (picking, cycle counts, receipts).
• Troubleshoot data-entry, navigation, saved searches, permissions, and mobile scanning workflows.
• Configure and maintain RF-Smart settings; liaise with third-party support for escalations.
• Deliver quick-reference guides, screen-walkthroughs, and hands-on demos.

Training, Travel & Documentation

• Travel regularly (up to 25% of the time) to on-site facilities in TN/GA to deliver in-person NetSuite and RF-Smart training.
• Develop and maintain comprehensive SOPs, user guides, and training materials for both systems.
• Conduct train-the-trainer sessions and ensure knowledge transfer to local super-users.

Process Leadership & Collaboration

• Act as liaison between operations, supply chain, procurement, finance, IT, and RF-Smart partners.
• Support cross-functional initiatives—product launches, catalog updates, system migrations, and supply-chain planning—by delivering accurate data and system configurations.
• Partner with NetSuite admins/developers to design workflows, scripts, and automations that streamline data and scanning processes.

Reporting & Continuous Improvement

• Build and maintain saved searches, dashboards, and reports to monitor data quality, system usage, and scanning performance.
• Identify and implement automation opportunities (CSV imports, templates, RF-Smart enhancements) to reduce manual effort.
• Ensure compliance with internal controls and audit requirements for data and system access.

Qualifications

• Bachelor's degree in Business, Supply Chain, Information Systems, or related field.
• 3+ years of NetSuite experience, including item-master or inventory data management and end-user support.
• Hands-on experience with NetSuite & RF-Smart or similar warehouse-mobility tools.
• Strong Excel skills and comfort with large datasets.
• Excellent troubleshooting, training, and communication skills—able to engage both technical and non-technical audiences.
• Willingness and ability to travel up to 25% for on-site training and support.

Preferred Skills

• Superior communication & stakeholder skills
  Proven ability to translate between technical and non-technical teams—writing clear requirements, leading workshops, and presenting solutions verbally and in writing.
• Deep NetSuite configuration & customization expertise
  Proficiency configuring core ERP modules (Financials, CRM, Inventory), plus building workflows, saved searches, dashboards, and reports to meet business requirements.
• SuiteFlow, SuiteAnalytics & SuiteScript familiarity
  Hands-on experience (or at least a working knowledge) of SuiteFlow (visual workflows), SuiteAnalytics, and the SuiteScript API (SuiteScript 2.x/1.0 or SuiteBuilder customizations)

Why Join Us?
In this role, you'll ensure data integrity, empower users, and drive efficiency across NetSuite and RF-Smart—both remotely and on-site—while building robust SOPs that scale with our growth. If you thrive in a hands-on, collaborative environment and enjoy teaching others, we'd love to hear from you!

Handsome Brook Farms is an equal opportunity employer and makes all employment decisions without regard to age, religion, race, creed, color, national origin, military status, sex (including pregnancy, sexual orientation, and gender identity), disability, pre-existing conditions, prior incarcerations, familial status, marital status, domestic violence victim status, or any other status protected under applicable federal, state, or local laws. Local candidates are encouraged to apply.