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Network Administrator
Must Have Technical/Functional Skills
Knowledge of routing, switching, Wireless LAN, Firewall. Understanding of different types of communication link and coordination with service provider to fix the communication link issue.
Roles & Responsibilities
- Hands-on experience in supporting Network Operations Center
- Provide 24x7x365 monitoring of the AEP Telecommunications Infrastructure including all associated Transport, Fiber, 800 Mhz radio, FAA Tower Lighting, Voice/Video Systems, Wireless and LAN/WAN assets.
- Coordinates communication and restoration of Telecommunication service through the standard on-call process or through SWAT calls and dispatches resources from all TCOM teams in support of outages.
- Provides Tier1 and Tier 2 support for all Telecommunication resolutions including managing all ticket creation and escalation with leased line telecommunication carriers through to resolution.
- Provides support for all TCOM teams in reviewing all Changes and submitting associated formal requests with the business units’ systems for outages to SCADA connectivity.
- Provide ServiceNow reporting and Change Control support for all TCOM Field and Construction Teams.
- Provide management of the Check-In-Check-Out process for all TCOM and contract associates entering and leaving TCOM remote locations to ensure physical safety for all who are working at these sites.
- Responsible for monitoring, and resolution of system alerts for Transport, LAN/WAN, Site Environments, Tower Lighting, Fiber, Voice Systems, and Telecommunication Leased Lines.
- Work as a single point of contact for support and participate in joint resolution for 3rd party AEP Leased dark fiber customers including rural broadband providing trouble support, outage communication/coordination and dispatching for any service issues.
- Monitor in scope telecom devices and review all TCOM changes while managing communication to business units/dark fiber customers, and escalations /dispatches to other TCOM teams.
- Troubleshoot and resolve the TCOM network supporting SCADA networks using the approved NERC-CIP access protocols to gear at sensitive sites.
- Service Provider Telecom team onsite will be operating out of AEP NOC Location(s) in Ohio.
- Troubleshoot issues at NERC CIP networked sites using approved NERC CIP access protocols.
- Document and update training material found in Knowledge Base articles in ServiceNow and on the team’s web site.
- Attend Production Review and Change Advisory Board (CAB) meeting (Daily)
- Support sustainability of security control framework and audit management processes
Salary Range $65000 -$70000 years
TCS Employee Benefits Summary:
Discretionary Annual Ince ntive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-SP1
Location
Columbus, OH
Job Function
TECHNOLOGY
Role
Engineer
Job Id
399397
Desired Skills
Network-Firewall
Salary Range
$65,000-$70,000 a year
Desired Candidate Profile
Qualifications : BACHELOR OF COMPUTER SCIENCE
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