Network Administrator.IT Operation & Infrastructure

Job Purpose

Administration, managing and development of Etisalat IT Data and Voice Network to achieve the highest level of availability and performance to all the Corporate services provided to internal Etisalat staff as well as the services offered to Etisalat Subscribers.

Report To Position Name

• Maintain and support the following components: 1. Cisco Call Manager. 2. Cisco IPCC Express. 3. Cisco Access Server. 4. DTG Video Gateway. 5. Access Points 6. Routers 7. Switches

• Oversee installation, configuration, maintenance, and troubleshooting of the Internal LAN of the company, solving end user network related problems.

• Administer all network equipment, hardware (routers, switches, wireless access points, voice servers, gateways and IP phones) and software upgrades.

• Perform network design and capacity planning.

• Interact and negotiate with different vendors during implementations of new projects and support for the existing and finished projects.

• Develop, implement and maintain network and IP Telephony policies and procedures.

• Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information. • Establish operational level agreements with end users.

• Administer and maintain end user accounts, permissions, and access rights.

• Perform system backups and recovery.

• Check daily Syslog Report to monitor logs generated by all network devices using Cisco Works.

• Handle Trouble Tickets generated by IT Service Desk team and assigned to Network team.

• Monitor network Devices and connectivity links using applications like MRTG and Cisco Works.

• Send weekly graphs report which gives statistics for the traffic utilization on Etisalat links using MRTG software.

• Draw Visio Diagram for all Etisalat infrastructure network.

• Collect Serial numbers, Location and Part number for each network device (Hardware Inventory).

• Manage of WAN optimization. • Reserve IP addresses to PCs using DHCP console (reserve an IP address to a specific PC using its MAC address and Hostname).

• Handle authentication, authorization and accounting (AAA) using Cisco ACS

. • Handle the acceptance of new Point of Sales (PoS) Projects.

• Manage WAN optimization.

• Provide 24/7 on call support for Etisalat employees.

• Download and test new network software.

• Do planned network outages at night.

• Test new network products and solutions.

QUALIFICATIONS_ESSENTIAL

University Degree in BSC in Communication Engineering or Computer Engineering. Very Good knowledge of Cisco different devices, including Routers, Switches and Voice equipments. Fast learner and reader with the ability to understand diverse technologies. Very Good Computer skills. Very Good in Arabic and English (Reading, Writing and Oral).

QUALIFICATIONS_DESIRABLE

At least 1 year experience working in IP networks in large corporate environment with at least 1 year hands on experience with Cisco Routers and Backbone and Edge Switches. Very Good knowledge of switching and IP routing protocols. Very familiar with the operations of IP networks in Telecom environment.

EXPERIENCE_ESSENTIAL

Minimum 4 to 5 years Experience. Area of experience: Network and/ or Voice.

EXPERIENCE_DESIRABLE

N/A

CERTIFICATIONS_ESSENTIAL

Essential: Cisco Certified Network Associate CCNA. Desirable: Cisco Certified Network Professional CCNP. Cisco Certified Voice Professional CCVP.