Network and Communications Engineer

The Network & Unified Communication (UC) Engineer is responsible for designing, implementing, managing, and optimizing enterprise network and unified communication infrastructure. This role ensures secure, reliable, and high-performance connectivity across LAN/WAN/wireless, voice, video, and collaboration platforms, supporting business continuity and productivity.

Key Responsibilities

• Design, deploy, configure, and maintain network infrastructure including routers, switches, firewalls, load balancers, VPNs, and wireless technologies.
• Manage network performance, availability, and capacity; perform proactive monitoring and tuning.
• Troubleshoot and resolve complex L2/L3 network issues, outages, and performance problems.
• Administer network services such as DNS, DHCP, IP addressing, VLANs, routing protocols (e.g., OSPF, BGP), and WAN technologies.
• Implement and maintain network security controls including ACLs, content filtering, VPNs, IDS/IPS, and segmentation.
• Maintain detailed network documentation including configurations, diagrams, asset inventory, and change logs.
• Support network upgrades, migrations, and patching activities under change-management processes.
• Deploy, manage, and support Unified Communication platforms such as Cisco CUCM, Webex, Microsoft Teams, and VoIP solutions.
• Manage voice gateways, SBCs, SIP trunks, voicemail, call routing, and related UC infrastructure.
• Monitor UC service availability, voice/video quality, and platform performance; troubleshoot service issues and quality degradation.
• Manage integration between UC solutions and enterprise applications (e.g., Active Directory, call-center systems).
• Support implementation of video conferencing, contact-center solutions, and collaboration tools.
• Maintain UC system documentation, dial plans, configurations, and operational procedures.

Required Experience & Skills (Sim

• 2–4 years of hands-on experience in network and unified communication support.
• Good knowledge of routing, switching, VLANs, and basic protocols (TCP/IP, DHCP, DNS).
• Experience supporting and troubleshooting VoIP/UC platforms (e.g., Cisco CUCM, Webex, or Microsoft Teams).
• Ability to configure and troubleshoot VPNs, firewalls, and wireless networks.
• Basic understanding of SIP, call routing, voice gateways, and video conferencing.
• Familiar with network/UC monitoring and ticketing tools.
• Strong troubleshooting, communication, and documentation skills.
• CCNA or equivalent knowledge is preferred.