Network Configuration Engineer – Remote

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.

As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.

The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.

We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".

Location: Remote (U.S.-based, working hours aligned with Los Angeles, CA)
Department: Network Engineering / Service Delivery
Level: Intermediate

Position Summary

We are seeking a detail-oriented and technically skilled Network Configuration Engineer to join our dynamic team. In this role, you will be responsible for remotely configuring, testing, and securing customer-premises equipment (CPE) across a wide range of technologies and platforms. You will collaborate with IT developers to automate provisioning workflows and ensure seamless, secure, and scalable customer experience.

Key Responsibilities

• Remote Configuration & Deployment
  Configure and validate routers, switches, SD-WAN devices, firewalls, and media converters (Cisco, Juniper, Adtran, VeloCloud, Mushroom, etc.) for customer deployments.
• Template Management & Automation
  Maintain and enhance configuration templates for various ISP/MSP service types. Collaborate with software developers to automate provisioning and reduce manual effort.
• Pre-Deployment Testing
  Conduct functional and security testing of customer equipment to ensure readiness prior to shipment.
• Inventory & System Integration
  Load configuration data and metadata into inventory, provisioning, and order management systems.
• Troubleshooting & RCA
  Perform root cause analysis on failed or returned equipment and implement corrective actions to prevent recurrence.
• Security & Compliance
  Apply and maintain security policies to safeguard customer and internal networks from unauthorized access or abuse.
• Cross-Functional Communication
  Coordinate with technical support, service delivery, NOC, and engineering teams to ensure visibility into configuration changes and deployment status.
• Process Improvement
  Identify and automate repetitive tasks to focus on complex configurations and enhance the overall customer experience.
• Hands-on experience configuring and troubleshooting Fortinet devices, including firewalls and access points
• Familiarity with FortiOS and basic security policies (VPN, NAT, firewall rules)
• Fortinet certification (e.g., NSE 4) preferred

• 
  Certifications
  Junior to intermediate certifications in Cisco (CCNA/CCNP), Juniper (JNCIA/JNCIS), or Adtran (ACA/ACNP) preferred.
• Experience
  3+ years of hands-on experience configuring and troubleshooting ISP/MSP customer equipment, including protocols such as BGP, MPLS, ACLs, static routing, PRI, and FXS.
• Technical Skills
  • Strong understanding of TCP/IP, routing protocols, and network topologies
  • Familiarity with SD-WAN, cloud-managed networking, and electronic provisioning systems
  • Experience with scripting or automation tools (e.g., Python, Ansible) is a plus
• Soft Skills
  • Excellent communication and documentation skills
  • Strong analytical and problem-solving abilities
  • Ability to work independently and manage multiple priorities

Work Schedule

• Full-time, remote position
• Standard business hours based on Pacific Time (Los Angeles)
• Occasional after-hours support may be required for critical deployments

All your information will be kept confidential according to EEO guidelines.