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Network Control Tech- Entry Level

Equifax is looking for a Network Control Technician to join our growing team! This individual will perform as the first line of defense on a 24/7 support team to take appropriate action toward resolving system and network problems and respond to customer inquiries and assist in troubleshooting and resolving challenges while minimizing the impact on customer service.

What you'll do

Troubleshoot complex network, systems, or applications processes with both internal and external stakeholders
Identify trends and suggest improvements in products and processes
Documenting clear and precise steps in troubleshooting
Provide excellent customer service supporting Windows and Linux-based applications

What could set you apart

A computer networking or related degree
CompTIA Network+ or A+ Certification
At least 1 year of experience with Bomgar, PuTTY, WinSCP
At least 1 year of experience with a ticket system, Service Now preferred
High school diploma required
At least 2-4 years of experience solving system and network issues, preferably in a call center or support center environment

What experience you'll need