Network Engineer

Network Engineer

Location:

APC (Birmingham, AL) or GPC (Atlanta, GA) headquarters.

Purpose:

As a Network Engineer on the Fixed Wireless Team, you will be responsible for providing day-to-day support and assistance of the Fixed Wireless fleet and backend network architecture, which includes supporting 34,000+ GE Orbit routers, 180 Sierra Wireless routers, and 200 Cradlepoint routers. This also includes updating and developing process and troubleshooting documentation, ad-hoc and onsite training to support groups, network device management, equipment lifecycle management, and performing 24x7 on-call support every 3 rd week or as needed.

General Job Responsibilities:

• Perform on-call duties as assigned
• Work with Field Operations Technicians to resolve Fixed UE issues
• Provide excellent customer service to meet or exceed service level agreements or priorities
• Create and modify network documentation and drawings
• Create and modify troubleshooting documentation
• Work with vendors and service providers to resolve connectivity and hardware issues.
• Participate in upgrades and patch management of GE PulseNet and cellular routers
• Create and schedule network or maintenance change requests
• Attend Operating Company meetings to resolve SCADA issues pertaining to Fixed UEs
• Perform configurations of Fixed UE devices as required
• Created and modified network documentation
• Strong analytical and troubleshooting skills
• Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments
• Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments

Job Requirements:

• Working knowledge of the following:

+ Ethernet switching technology and troubleshooting

+ Dynamic routing protocols, mainly OSPF and BGP

+ VPNs and firewalls

+ DNS and DHCP

+ VLANs

+ Wireless networks and access points

+ Serial protocols, such as RS-232 and RS-485

• Understanding of Network Address Translation and Port Address Translation
• Network design and implementation of small to medium sized networks
• Basic understanding of the following:

+ DMVPN design, implementation, and support

+ Cisco ISE

+ PKI

+ Cellular router experience

+ Cellular APN

+ Palo Alto firewalls

• Use of automation tools and scripting (Python, Ansible)

Competencies:

• Ability to work in a team atmosphere
• Ability to provide and accept feedback
• An ability to build relationships, to communicate and work with all levels of management, vendors, and other internal and external groups and customers and exhibit positive influence at all levels.
• Self-motivated with the ability to effectively prioritize work assignments
• Ability to manage multiple project responsibilities simultaneously
• Team-oriented with a strong work ethic
• Willingness to embrace, influence, and lead change
• Ability to record and produce procedural documentation for troubleshooting and deployment efforts.
• Effective oral and written communications skills with the ability to convey complex technical issues in business terms.

Education / Experience:

• Degree in Electrical Engineering (preferred); Computer Science, MIS, or technical degree in Computer Science or related technology or equivalent work experience.
• Minimum of 1-3 years of Data Network Experience with Cisco Routing/Switching and firewalls.
• Cisco certifications are a plus.

About Southern Company

Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 15063

Job Category: Information Technology

Job Schedule: Full time

Company: Southern Company Services