Network Engineer

Position: Network Engineer

Pay: PKR 60,000-PKR 70,000
Job type: Full time, On-site
Working hours: 10 hours, 5 Days Rotational Shift

Job Overview:

The Network Associate is responsible for managing, maintaining, and troubleshooting the technical network infrastructure within a call center environment. This role focuses on ensuring consistent uptime and quality performance for all network components, supporting the functionality of call center applications, and assisting with network-related queries from call center staff.

Key Responsibilities:

• Network Management:
• Monitor call center network performance to identify and resolve issues promptly.
• Maintain call center infrastructure, including routers, switches, VoIP systems, and firewalls.
• Support and optimize call routing and IVR (Interactive Voice Response) systems.
• Ensure uptime and performance stability for both local and remote call center operations.
• Technical Support:
• Provide level 1 and level 2 support for network-related incidents, troubleshooting connectivity issues affecting end-users.
• Assist in diagnosing hardware and software issues on networked devices within the call center environment.
• Coordinate with senior network engineers and vendors for escalated issues.
• Configuration & Maintenance:
• Configure and deploy network equipment, including updating firmware and implementing network protocols.
• Manage network access and security protocols to safeguard data and ensure compliance.
• Conduct regular maintenance and audits to identify and rectify any potential vulnerabilities.
• Documentation & Reporting:
• Maintain detailed records of network configurations, changes, and updates.
• Prepare reports on network status, downtime, and incident resolutions for managerial review.
• Document troubleshooting processes and provide clear steps for future reference.
• Training & Collaboration:
• Work closely with call center staff, providing guidance and training on network-related tools and best practices.
• Collaborate with IT and network teams to implement upgrades and improve system efficiency.

Qualifications:

• Education: Bachelor’s degree in Computer Science, Information Technology, Network Engineering, or a related field (or equivalent experience).
• Experience: 1-2 years of experience in network administration or a similar role; experience within a call center environment is an advantage.
• Certifications: CCNA, or similar network-related certifications preferred.

Key Skills:

• Technical Skills:
• Hands-on experience with: PfSense Firewall, OpenVPN, Windows Server, switches.
• Proficient with network configuration, hardware troubleshooting, and networking protocols (TCP/IP, DHCP, Active Directory, DNS).
• Experience with network monitoring tools (e.g., SolarWinds,PRTG) and troubleshooting tools.
• Knowledge of Virtualization Vmware.
• Familiarity with VoIP technologies, call center applications, and IVR systems.
• Soft Skills:
• Strong analytical and problem-solving skills.
• Effective communication skills, with the ability to explain technical information to non-technical staff.
• Ability to work both independently and as part of a team in a high-pressure environment.
• Other Skills:
• Willingness to work on-call shifts, as required for network support.

Job Types: Full-time, Contract
Contract length: 11 months

Pay: Rs60,000.00 - Rs70,000.00 per month

Work Location: In person