Network Operations Analyst

Job Title: IT - Network Operations Analyst (night Shift)

Primary Skills : Windows 11, Microsoft Office Suite, & web browser experience, Incident command, ticket management, escalations & tracking

Location: Fairfield, CA, (Onsite) - Tuesday – Saturday, 10:00 PM to 6:30AM

Duration : 12+ Months

Job Description:

**LOCAL CANDIDATES ONLY*** 100% ONSITE

Schedule: Tuesday – Saturday, 10:00 PM to 6:30AM

TOP THINGS:

1. Strong email writing & verbal communication, along with multitasking

2. Excellent phone skills (Managing Conference calls/Bridges)

3. Windows 11, Microsoft Office Suite, & web browser experience

4. Experience with web based and thick client monitoring tools (Application and Network)

5. Incident command, ticket management, escalations & tracking

* EMPHASIS ON: Relevant Technical Experience, Communication & Collaboration Skills and Dependability and Work Ethic

Job Responsibilities

• This is the Incident/Event Management role which assists with repair or restoration procedures to network systems and applications that receive an event notification.

• Apply Run-book procedures or work instruction steps required for scheduling, monitoring & technical support functions on the network and application interfaces.

• Process routine change requests and work orders.

• Monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place.

• May act in a lead capacity to open and manage technical conference bridges, updating incident and/or problem management tickets as needed.

• Develop and distribute ongoing updates/notifications for outages in progress as directed by a Service Manager or Supervisor.

• Miscellaneous Incident Commander tasks

• Manage timely ticket updates.

Skills Required/Desired

• BA/BS in Information Technology or related field or equivalent work experience.

• Intermediate knowledge of network protocols, software applications, and operating support systems.

• Current Networking Certification; ITIL Certification.

• Minimum of 2 years of experience in telecommunication, internet, or network operation center environments.

• Previous experience working in ticket management systems/ applications (I.E SMC Remedy), monitoring network devices and software operating systems.

• Ability to use different analytical methods, approaches, and tactics to meet analysis requirements in an efficient manner.

• Must be available to work a varied shift schedule in a 7 X 24-hour operations center environment.

• May require some local traveling for training, meeting, etc, while working remotely.

• Able to support shift schedules as required to meet business needs

Thanks & Regards

Shaik Sadeq

Email: Sadeq@infobahnsw.com