Network Operations Center Engineer

About the Role

Habib Bank AG Zurich is seeking reliable and detail‑oriented NOC Engineers to monitor and support the bank’s IT and network infrastructure. This role plays a critical part in ensuring system availability, timely incident response, and smooth 24/7 operations in a banking environment.

Key Responsibilities

• Monitor network and system performance using network monitoring tools
• Proactively identify, log, and respond to infrastructure alerts and incidents
• Perform initial troubleshooting of network and system issues
• Escalate incidents to relevant teams as per defined procedures
• Manage and update incident and service tickets using ticketing systems
• Ensure adherence to incident management and SLA processes
• Support basic networking activities (TCP/IP, connectivity checks)
• Maintain clear documentation and shift handover notes
• Assist with routine operational checks and reports
• Ensure compliance with IT policies and security standards

Required Qualifications

• 4 years bachelor’s degree in computer science , IT, or Networking from a reputable university
• 4+ years of experience in a NOC or IT operations role

Preferred Certifications & Skills

• CCNA and/or ITIL certification
• Strong understanding of network monitoring and incident management
• Good troubleshooting and analytical skills
• Ability to work in rotational or shift-based environments
• Experience in enterprise or banking environments is an advantage
• Tools required: Zabbix, WhatsApp Gold, etc.