Network Operations Center L1

Overview

The NOC L1 Engineer is responsible for monitoring and maintaining network systems to ensure smooth and uninterrupted operation. This role provides first-line technical support, identifies network incidents, performs basic troubleshooting, and escalates issues to Level 2 or field teams when required.

Key Responsibilities

• 24/7 monitoring of network infrastructure (routers, switches, microwave, fiber links, base stations, servers, etc.) using tools such as SolarWinds, PRTG, or HP NNMi.
• Acknowledge and log network alerts and create incident tickets in systems like ServiceNow or Remedy.
• Perform initial troubleshooting — ping, traceroute, interface check, port status, and connectivity testing.
• Escalate unresolved or critical incidents to NOC L2 or Field Engineers as per escalation matrix.
• Monitor and track link performance, latency, and bandwidth utilization.
• Coordinate with vendors, field teams, and clients to ensure timely fault resolution.
• Update and maintain incident logs, shift reports, and network documentation.
• Follow Standard Operating Procedures (SOPs) for issue handling and escalation.
• Ensure compliance with Service Level Agreements (SLAs) and report any potential breaches.
• Participate in shift handovers, sharing network status and ongoing issues with the next shift.

Required Skills

• Strong understanding of TCP/IP, DNS, DHCP, and basic routing/switching concepts.
• Familiarity with network devices (Cisco, Juniper, Huawei, etc.) and monitoring tools.
• Basic knowledge of LAN/WAN technologies, fiber, and wireless networks.
• Good communication and coordination skills.
• Ability to work in 24x7 shift rotation (including nights/weekends).

Qualifications

• Bachelor’s degree in Telecommunications, Information Technology, Computer Science, or related field.
• Certifications (Preferred):
• CCNA / CompTIA Network+ / JNCIA or equivalent entry-level certification.

Job Type: Full-time

Ability to commute/relocate:

• Muscat: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• what is your monthly current salary?
• what is your monthly expected salary?
• what is your notice period?

Education:

• Bachelor's (Preferred)

Experience:

• Network Operations Center L1: 3 years (Required)