Network Operations Center-Sr. Manager -Data Center

Syntys is a leading data center provider specializing in the design, construction, and management of data centers, catering to hyperscalers, AI infrastructure, and colocation wholesale providers across the MENA region. With a presence in more countries than any other provider in the region, Syntys is committed to delivering scalable, secure, and efficient digital infrastructure solutions. Our offerings include colocation and built-to-suit facilities, meticulously tailored to meet the growing demands of the industry. In this capacity, Syntys plays a pivotal role in supporting the region’s economic growth by fostering innovation and attracting investment in the digital economy.

Mena Digital Solutions – DC Qatar , one of Syntys’ flagship entities, anchors our regional presence in the Gulf. This mission-critical hub supports high-density AI/ML environments, advanced network infrastructure, and hyperscale deployments. It exemplifies our commitment to operational excellence, sustainability, and enabling the next era of global digital connectivity from the heart of the MENA region.

The Network Operations Center- Senior Manager will be responsible for developing the organizational structure, tools, processes, and training programs necessary to establish a world-class 24/7 NOC operation from the ground up. The NOC Manager will be instrumental in setting the strategic direction for infrastructure monitoring, incident response, and escalation processes, while ensuring continuous improvement and alignment with Syntys operational excellence standards. The role requires a hands-on, forward-thinking leader capable of standardizing processes, building high-performing teams, and ensuring the highest levels of operational integrity and customer satisfaction

ROLE ACCOUNTABILITIES

• Lead, coach, and develop NOC engineers and technicians.
• Foster a culture of collaboration, accountability and growth.
• Manage shift schedules and ensure coverage across all hours.
• Serve as an escalation point for complex technical issues.
• Oversee real-time monitoring and incident response.
• Ensure SLA compliance and high-quality service delivery.
• Collaborate with internal teams and vendors to resolve issues.
• Drive root cause analysis, documentation and resolution of recurring or critical issues.
• Continuously improve NOC tools, processes and performance.

EXPERIENCE AND QUALIFICATIONS

• Bachelor’s degree in Science, Engineering or a related field (Master’s degree preferred) or equivalent work experience.
• 5–7 years of experience in Network Operations or Data Center environments, with a proven track record of ensuring service uptime and operational reliability.
• Proficient in monitoring tools such as Zabbix, Dynatrace or equivalent platforms and well-versed in ITSM systems including ServiceNow.
• Demonstrated expertise in incident management, problem resolution and effective escalation handling under critical conditions.
• Strong communication, analytical, and problem-solving skills, with a proven ability to engage effectively across technical and non-technical teams.
• Experienced in leading geographically dispersed and multicultural teams, fostering collaboration and maintaining operational excellence across regions.